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Atento S.A. (NYSE: ATTO) is a global industry leader in customer relationship management (CRM) and business process outsourcing (BPO), with a significant presence in Latin America and strong operations in the United States. Founded in 1999, Atento has expanded its business model across 17 countries, employing approximately 120,000 people. The company's stock trades on the New York Stock Exchange under the symbol ATTO.
Atento provides a wide range of CRM/BPO services to over 400 clients, including leading multinational corporations in telecommunications, banking, financial services, healthcare, retail, and public administration. With a focus on innovation and advanced technologies, Atento ensures excellent customer experiences by combining technology with human expertise.
Recent achievements highlight Atento's commitment to growth and transformation. The company successfully completed a major financial restructuring in November 2023, converting a significant portion of its debt into equity and securing additional commitments amounting to $113 million. This financial boost positions Atento for future growth and competitive strength.
Atento's new business strategy centers on three pillars: revenue diversification, operational excellence, and technological transformation. The company aims to expand in the US market, invest in EMEA's multilingual offerings, and establish the Philippines as a new offshore location. Emphasizing operational excellence, Atento is dedicated to continuous improvements in employee experience and customer satisfaction. The company also focuses on using AI, analytics, and automation to optimize operations.
Despite challenges, Atento remains resilient and forward-looking. Its strong market position is reinforced by accolades, including being named a 'star performer' by Everest in 2021, a leader by Gartner in Customer Service BPO Magic Quadrant since 2021, a leader in CX Outsourcing in Latin America by Frost & Sullivan in 2022, and one of the top 100 best companies to work for by Forbes Spain in 2023.
Atento is committed to leading the next generation of customer experience (CX) with a strong emphasis on intelligent, agile, and humanized services. The company's strategic partnerships, such as with Microsoft for Generative AI solutions, underscore its role as a key player in the digital transformation landscape.
Atento S.A. (NYSE: ATTO) will release its fiscal Q4 2020 financial results after the NYSE market close on March 3, 2021. A conference call to discuss these results is scheduled for March 4, 2021, at 10:00 a.m. ET. Atento is a leading provider of customer relationship management and business process outsourcing in Latin America and has a workforce of 150,000 employees across 13 countries. The company serves over 400 clients across various sectors, including technology and finance.
On February 10, 2021, Atento S.A. (NYSE: ATTO) announced the closure of a $500 million private offering of 8.000% Senior Secured Notes due in 2026. The issuance, managed by its subsidiary Atento Luxco 1, aims to refinance existing 6.125% Senior Secured Notes due in 2022. The company confirmed the security of the new notes with guarantees from certain subsidiaries and a lien on the capital stock. The offering is restricted to qualified institutional buyers under Rule 144A, ensuring compliance with U.S. securities regulations.
Atento S.A. (NYSE: ATTO) has priced a private offering of senior secured notes totaling $500 million, maturing in 2026, with interest at 8.000%. The offering aims to refinance existing notes due in 2022. Expected to close on February 10, 2021, the notes will be guaranteed by Atento's subsidiaries. The offering will be made to qualified institutional buyers and is exempt from U.S. registration requirements. Atento is a leading CRM BPO firm in Latin America, servicing over 400 clients across various industries.
Atento S.A. (NYSE: ATTO) has launched a cash tender offer to refinance $500 million of its 6.125% Senior Secured Notes due 2022. This offer is made through its subsidiary, Atento Luxco 1, and is paired with a proposed new secured notes offering to raise funds for this refinancing. The cash payment for accepted notes will be $1,015.31 per $1,000 of Notes. The tender offer expires on March 2, 2021, with an early tender deadline of February 16, 2021. The company will pay accrued interest for the Notes accepted for purchase, emphasizing its financial strategy amidst evolving market conditions.
Atento S.A. (NYSE: ATTO), the largest CRM and BPO service provider in Latin America, has announced a proposed private offering of senior secured notes via its subsidiary, Atento Luxco 1. The offering aims to refinance the existing 6.125% Senior Secured Notes due 2022. The net proceeds will be allocated to this refinancing. The Notes will be secured by a first-priority lien on the capital stock of the Issuer and certain subsidiaries, with specific extensions related to COVID-19 related governmental restrictions. Current financial conditions and market disruptions due to the pandemic may influence the company’s performance.
On December 1, 2020, Atento S.A. (NYSE: ATTO), the largest CRM and BPO provider in Latin America, announced the launch of two innovative programs from its Innovation Hub. The Atento Next startup accelerator, in partnership with Liga Ventures, seeks startups focused on disruptive technologies to enhance Customer Experience (CX). An open innovation platform engaging 500 employees generated 38 ideas in its first 15 days. Atento's CEO highlighted that over 10% of 2020's sales stemmed from new services developed by the Innovation Hub, reinforcing their commitment to CX leadership.
Atento S.A. (NYSE: ATTO) reported its Q3 2020 results, showing a revenue growth of 2.2% YoY to $352.7 million, with a sequential increase of 10.5%. The company's EBITDA rose 13.9% YoY to $44.8 million, with margins expanding to 12.7%. Notably, Multisector revenue contributed significantly, accounting for 68% of total revenue. Despite operational challenges, including an 11.9% drop in Telefónica sales, net debt decreased 9.0% YoY, indicating improved financial health. Atento maintains a strong cash position of $196.6 million.
Atento S.A. (NYSE: ATTO) has been recognized as the leading provider in Latin America's customer experience outsourcing (CX) market, holding a significant 15.2% market share in 2019. The company reported a growth rate of 2.6%, outperforming the market's 0.5% growth, with Brazil being its primary operational hub. Despite challenges posed by the COVID-19 pandemic, Atento aims to leverage digital trends and advanced technologies for ongoing growth and innovation in the region.
Atento S.A. (NYSE: ATTO), a leading provider of CRM and BPO solutions, will release its fiscal Q3 2020 financial results on November 11, 2020, after market close. A conference call to discuss the results will be held on November 12, 2020, at 10:00 a.m. ET. Atento operates in 13 countries, employing 150,000 people and serving over 400 clients, primarily in telecommunications, finance, health, and retail. The company is recognized as one of the top multinational workplaces globally and has received ISO 56002 certification in Innovation Management.
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