Altigen Announces the Availability of CoreAttendant for Microsoft Teams

Rhea-AI Summary

Altigen Communications (OTCQB:ATGN) announced the launch of CoreAttendant, a Teams Operator Console designed for mid-size and large enterprises. This innovative application enhances Microsoft Teams Phone System capabilities, allowing operators to efficiently manage calls and provide superior customer service. Key features include easy call transfers, employee presence integration, and departmental hierarchy views. CoreAttendant not only represents a revenue opportunity but also paves the way for future applications that will enhance customer value. The product will be available through Altigen’s partners and the Microsoft App Store.

Positive

• Launch of CoreAttendant enhances Microsoft Teams Phone System, improving customer service and operational efficiency.
• CoreAttendant offers unique features like departmental call routing and presence integration not available in other console applications.
• Potential new revenue stream from CoreAttendant and future applications designed for Teams.

Negative

• None.

MILPITAS, CA / ACCESSWIRE / February 9, 2022 / Altigen Communications Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, today announced the availability of CoreAttendant, a native Teams Operator Console application for mid-size and large enterprise organizations.

CoreAttendant enhances the capabilities of Microsoft Teams Phone System by enabling company operators, receptionists and administrative personnel to quickly answer and distribute phone calls to employees and departments directly within the Microsoft Teams interface.

Developed on the Microsoft Bot framework and deployed in Azure, CoreAttendant's easy to use, intuitive user interface provides:

• Single click and "hot key" call transfers
• User defined favorites lists, which facilitate transfers to frequently called employees
• Employee presence and calendar integration to ensure availability of the requested party
• Departmental hierarchy view enables transfers to the best available person in the event the requested party is unavailable

Better yet, CoreAttendant is built on Altigen's CoreInteract routing and queuing engine to add important extended functionality that is simply not available from other operator console applications. As a result, CoreAttendant is uniquely able to:

• Transfer calls to departments, such as Sales, Support, Service, etc.
• Assign single or multiple operators to a single or multiple operator queues, which is critical to managing high call volume environments
• Route unanswered calls to the departmental administrator, and not simply the company operator, to maximize customer service

"While there are several Teams operator console applications currently on the market, CoreAttendant surpasses the capabilities of those applications due to the fact that it is built for enterprise customers and based on our CoreInteract engine", said Mark Allen, Altigen's Chief Technology Officer. "Due to restrictions in Microsoft Teams, other applications are limited to transferring calls to a specific employee. Callers can already do this by dialing the direct number of that employee or by speaking the name of the person in the Teams Auto Attendant. The real value of CoreAttendant is the ability for the operator to connect callers to right department or person, even when callers do not know the name of the person who can best assist them."

According to Jerry Fleming, Altigen's President & CEO, "The beauty of CoreAttendant is that every company needs an operator console. When companies migrate to Teams Phone System, an operator console is one of the first applications customers look to deploy. Not only does CoreAttendant represent a new revenue opportunity, but it also opens the door for us to introduce our complete suite of Teams Phone System applications to drive increased value for our customers."

"Perhaps more importantly, CoreAttendant marks the first of the new wave of applications we've been diligently working on for some time. These additional applications, which are in various stages of quality assurance and user acceptance testing, are scheduled to be released during the remainder of this quarter."

CoreAttendant is available through Altigen's global network of business partners. In the coming months CoreAttendant will also be available through the Microsoft App Store.

About Altigen Communications

Altigen Communications, Inc. (OTCQB:ATGN), based in Silicon Valley, is a leading provider of Cloud-based Unified Communications solutions built on Microsoft technologies. Altigen's all software solutions include hosted PBX, operator console, enterprise routing and queuing, call recording and complete omni-channel contact center solutions. We also provide cost-effective integrated SIP communications services in conjunction with our solutions to deliver a complete end-to-end, fully managed cloud service for our customers and partners. Our solutions are available through our global network of certified resellers. For more information, call 1-888-ALTIGEN or visit our website at www.altigen.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking information, including all statements that are not statements of historical fact regarding the intent, belief, assumptions or current and future expectations of Altigen, its directors, officers or its partners with respect to the contents of this press release. Such statements are subject to a number of risks and uncertainties, including but not limited to, statements about new products and services; our ability to develop and release new products and services, and develop and release successful enhancements, features, and modifications to our existing products and services; our ability to generate revenue from our product offerings; our ability to accelerate business opportunities and drive the adoption of CoreAttendant and the CoreInteract platform for Microsoft Teams; our ability to achieve increased market acceptance for our service offerings and penetrate new markets, and the possibility that the company may be adversely affected by other economic, business and/or competitive factors, including rapidly changing customer preferences and trends.

These statements involve known and unknown risks and uncertainties that may cause the events we discuss not to occur or to differ significantly from those anticipated or implied. We cannot guarantee future results, levels of activity or performance. You should not place undue reliance on these forward-looking statements, which speak only as of the date that they were made. The Company undertakes no duty to update such information except as required under applicable law.

Investor Relations Contact:
Brian Siegel, IRC, MBA
Managing Director
Hayden IR
(346) 396-8696
brian@haydenir.com

SOURCE: Altigen Communications, Inc.

View source version on accesswire.com:
https://www.accesswire.com/688138/Altigen-Announces-the-Availability-of-CoreAttendant-for-Microsoft-Teams

FAQ

What is CoreAttendant by Altigen Communications?

CoreAttendant is a Teams Operator Console that enhances the Microsoft Teams Phone System, allowing for better call handling and distribution for mid-size and large enterprises.

When was CoreAttendant launched?

CoreAttendant was launched on February 9, 2022.

What are the key features of CoreAttendant?

Key features include single-click call transfers, user-defined favorites, presence and calendar integration, and a departmental hierarchy view.

How does CoreAttendant improve customer service?

CoreAttendant allows operators to connect callers to the right department or person, even if callers do not know specific names, enhancing overall customer experience.

Where can I find CoreAttendant?

CoreAttendant will be available through Altigen's global partners and soon in the Microsoft App Store.