FleetNet America Dispatches 100,000th Electronic Event

Rhea-AI Summary

FleetNet America, an ArcBest company (Nasdaq: ARCB), has achieved a significant milestone by completing its 100,000th electronic dispatch via the sureEcosystem platform on Sept. 10, 2020. This platform enhances communication between service providers and FleetNet, allowing real-time updates and efficient data sharing, thus improving customer experience. Vice President Don Doty emphasized the platform's benefits, including greater visibility into equipment status and enhanced communication tools for service providers.

Positive

• Achieved 100,000th electronic dispatch, indicating strong adoption of sureEcosystem.
• Improvements in customer experience and real-time updates through the sureEcosystem platform.

Negative

• None.

CHERRYVILLE, N.C., Sept. 11, 2020 /PRNewswire/ -- FleetNet America^®, an ArcBest^® company (Nasdaq: ARCB), is pleased to announce it has completed its 100,000^th electronic dispatch through sureEcosystem^®.

With customers' expectations continuing to rise, FleetNet made investments to improve customer experience by using sureEcosystem, an electronic platform that allows service providers to connect and communicate directly with FleetNet.  

Jackson's Diesel Service received and accepted FleetNet's 100,000^th electronic dispatch through sureEcosystem on Sept. 10, 2020.

By connecting electronically with FleetNet, service providers can deliver more real-time updates from the field to improve the data and information customers receive. The platform also allows service providers to upload event photos, invoices, and notes from a mobile device or desktop, as well as connect their dispatch software directly to sureEcosystem.

"FleetNet is proud to be leading the industry in electronic communication with our service providers. This tool is an incredible benefit to us, our service providers and, most importantly, our customers," said Don Doty, vice president of Roadside Operations and Vendor Relations. "We are working to provide customers quicker visibility to their equipment status and give service providers better communication tools in the field."

ABOUT FLEETNET AMERICA
FleetNet America^® excels in vehicle maintenance and repair solutions for commercial and private fleets. We have the skill and the will to change the direction of fleet maintenance by reducing downtime, providing data to help reduce maintenance events and delivering best-in-class preventive maintenance compliance at the lowest total cost.

ABOUT SUREECOSYSTEM
sureEcosystem is a suite of connected software designed for the field services and transportation industries. These tools work together by sharing information in a centralized manner, improving data accuracy and ease of management.

ABOUT ARCBEST
ArcBest^® (Nasdaq: ARCB) is a leading logistics company with creative problem solvers who deliver innovative solutions for our customers' supply chain needs. We'll find a way to deliver knowledge, expertise and a can-do attitude with every shipment and supply chain solution, household move or vehicle repair. At ArcBest, we're More Than Logistics^®. For more information, visit arcb.com.

Heather Holt  
Director of Marketing & CX 
heatherh@fleetnetamerica.com  
800.438.8961 ext. 2544     

 

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SOURCE ArcBest

FAQ

What milestone did FleetNet America achieve on Sept. 10, 2020?

FleetNet America completed its 100,000th electronic dispatch through the sureEcosystem platform.

How does sureEcosystem enhance communication for FleetNet America?

sureEcosystem allows service providers to connect directly with FleetNet, providing real-time updates, uploading event photos, invoices, and notes.

What is the significance of the 100,000th electronic dispatch for ArcBest (ARCB)?

It demonstrates FleetNet America's leading position in electronic communication and enhances customer service capabilities.