New Data Shows UK Public Sector Burdened with 30.6 Million Hours of Extra Work Every Week
Appian (APPN) and Coforge released the '2025 UK Public Sector Efficiency Survey' revealing significant process inefficiencies in the UK public sector. The study shows that manual processes cost public sector workers an average of 5 hours per week in extra work, totaling 30.6 million hours weekly across the 6.12 million workforce.
Key findings show that 94% of workers face process inefficiencies, with main challenges including manual tasks, multiple legacy systems access, and lack of training. Additionally, 91% report difficulties in adapting processes to changing demands.
The survey highlights positive attitudes toward technology solutions, with 62% of respondents expressing confidence in AI's potential and 72% believing in automation benefits. This aligns with the UK government's 2% productivity improvement target and DSIT's estimate of £45 billion in potential annual savings through public sector digitization.
Appian (APPN) e Coforge hanno pubblicato il '2025 UK Public Sector Efficiency Survey', rivelando significative inefficienze nei processi del settore pubblico nel Regno Unito. Lo studio mostra che i processi manuali costano ai lavoratori del settore pubblico una media di 5 ore a settimana in lavoro aggiuntivo, per un totale di 30,6 milioni di ore settimanali su una forza lavoro di 6,12 milioni.
I risultati chiave mostrano che il 94% dei lavoratori affronta inefficienze nei processi, con le principali sfide che includono compiti manuali, accesso a più sistemi legacy e mancanza di formazione. Inoltre, il 91% riporta difficoltà nell'adattare i processi alle richieste in cambiamento.
Il sondaggio evidenzia atteggiamenti positivi verso le soluzioni tecnologiche, con il 62% dei rispondenti che esprime fiducia nel potenziale dell'IA e il 72% che crede nei benefici dell'automazione. Questo si allinea con l'obiettivo del governo del Regno Unito di migliorare la produttività del 2% e con la stima del DSIT di 45 miliardi di sterline in potenziali risparmi annuali attraverso la digitalizzazione del settore pubblico.
Appian (APPN) y Coforge publicaron la 'Encuesta de Eficiencia del Sector Público del Reino Unido 2025', revelando ineficiencias significativas en los procesos del sector público del Reino Unido. El estudio muestra que los procesos manuales cuestan a los trabajadores del sector público un promedio de 5 horas por semana en trabajo adicional, totalizando 30,6 millones de horas semanales en una fuerza laboral de 6,12 millones.
Los hallazgos clave muestran que el 94% de los trabajadores enfrentan ineficiencias en los procesos, con los principales desafíos que incluyen tareas manuales, acceso a múltiples sistemas heredados y falta de capacitación. Además, el 91% informa dificultades para adaptar los procesos a las demandas cambiantes.
La encuesta destaca actitudes positivas hacia las soluciones tecnológicas, con el 62% de los encuestados expresando confianza en el potencial de la IA y el 72% creyendo en los beneficios de la automatización. Esto se alinea con el objetivo del gobierno del Reino Unido de mejorar la productividad en un 2% y con la estimación del DSIT de 45 mil millones de libras esterlinas en ahorros anuales potenciales a través de la digitalización del sector público.
Appian (APPN)과 Coforge는 '2025년 영국 공공 부문 효율성 조사'를 발표하여 영국 공공 부문에서의 상당한 프로세스 비효율성을 드러냈습니다. 연구에 따르면 수동 프로세스는 공공 부문 근로자에게 주당 평균 5시간의 추가 작업을 초래하며, 전체 6.12백만 인력에서 주당 3060만 시간에 달합니다.
주요 결과에 따르면 94%의 근로자가 프로세스 비효율성을 경험하고 있으며, 주요 과제로는 수동 작업, 여러 레거시 시스템 접근, 훈련 부족 등이 있습니다. 또한 91%는 변화하는 요구에 맞게 프로세스를 조정하는 데 어려움을 겪고 있다고 보고했습니다.
설문조사는 기술 솔루션에 대한 긍정적인 태도를 강조하며, 62%의 응답자가 AI의 잠재력에 대한 신뢰를 표명하고 72%가 자동화의 이점을 믿고 있습니다. 이는 영국 정부의 2% 생산성 향상 목표와 DSIT의 공공 부문 디지털화로 인한 연간 450억 파운드의 잠재적 절감 추정과 일치합니다.
Appian (APPN) et Coforge ont publié l' 'Enquête sur l'Efficacité du Secteur Public au Royaume-Uni 2025', révélant des inefficacités significatives dans les processus du secteur public britannique. L'étude montre que les processus manuels coûtent aux travailleurs du secteur public en moyenne 5 heures par semaine de travail supplémentaire, totalisant 30,6 millions d'heures par semaine sur une main-d'œuvre de 6,12 millions.
Les résultats clés montrent que 94% des travailleurs rencontrent des inefficacités de processus, les principaux défis étant les tâches manuelles, l'accès à plusieurs systèmes hérités et le manque de formation. De plus, 91% rapportent des difficultés à adapter les processus aux demandes changeantes.
L'enquête met en évidence des attitudes positives envers les solutions technologiques, avec 62% des répondants exprimant leur confiance dans le potentiel de l'IA et 72% croyant aux avantages de l'automatisation. Cela s'aligne avec l'objectif du gouvernement britannique d'améliorer la productivité de 2% et l'estimation du DSIT de 45 milliards de livres sterling en économies annuelles potentielles grâce à la numérisation du secteur public.
Appian (APPN) und Coforge haben die '2025 UK Public Sector Efficiency Survey' veröffentlicht, die erhebliche Prozesseffizienzen im öffentlichen Sektor des Vereinigten Königreichs aufzeigt. Die Studie zeigt, dass manuelle Prozesse den Beschäftigten im öffentlichen Sektor durchschnittlich 5 Stunden pro Woche an zusätzlicher Arbeit kosten, was insgesamt 30,6 Millionen Stunden pro Woche bei einer Belegschaft von 6,12 Millionen ausmacht.
Wesentliche Erkenntnisse zeigen, dass 94% der Beschäftigten mit Prozesseffizienzen konfrontiert sind, wobei die Hauptprobleme manuelle Aufgaben, der Zugriff auf mehrere Altsysteme und fehlende Schulungen umfassen. Darüber hinaus berichten 91%, dass sie Schwierigkeiten haben, Prozesse an sich ändernde Anforderungen anzupassen.
Die Umfrage hebt positive Einstellungen gegenüber technologischen Lösungen hervor, wobei 62% der Befragten Vertrauen in das Potenzial von KI ausdrücken und 72% an die Vorteile der Automatisierung glauben. Dies steht im Einklang mit dem Ziel der britischen Regierung, die Produktivität um 2% zu steigern, sowie mit der Schätzung des DSIT von 45 Milliarden Pfund an potenziellen jährlichen Einsparungen durch die Digitalisierung des öffentlichen Sektors.
- Survey reveals strong market opportunity in UK public sector for APPN's solutions
- 95% of current automation tool users report benefits
- High confidence in AI adoption: 62% of surveyed workers support AI implementation
- Government's 2% productivity target creates immediate market demand
- None.
Insights
Appian's latest research on UK public sector inefficiencies represents more than just a marketing study—it's a strategic market-sizing exercise that quantifies a substantial revenue opportunity. The finding that manual processes waste 30.6 million hours weekly across 6.12 million public sector workers effectively frames a problem that Appian's process automation platform is designed to solve.
What makes this particularly timely is the UK government's mandate for 2% productivity improvements across departments and their identification of £45 billion in potential annual savings through digitization. This government-backed digital transformation initiative creates a compelling catalyst for Appian's solutions in a market that has historically moved slowly on technology adoption.
The survey reveals encouraging adoption sentiment with 62% of respondents expressing confidence in AI and 72% believing in automation benefits. This positive reception suggests decreasing resistance to digital transformation in a sector traditionally cautious about technology change.
For context, Appian's UK public sector business has been a bright spot amid mixed overall performance. While the company has faced growth challenges in recent quarters, government contracts tend to provide stable, long-term revenue streams that investors value for predictability. The 13-year partnership with Coforge and their 350+ Appian practitioners provides an established channel to capitalize on this opportunity.
However, investors should note several important considerations. First, public sector sales cycles remain notoriously long, often 12-18 months, meaning revenue impact may be gradual. Second, with UK elections approaching, spending priorities could shift. Third, while Appian has strong process orchestration capabilities, they face competition from both legacy vendors and newer low-code/no-code platforms targeting government.
The market opportunity is substantial though—even capturing a small percentage of the £45 billion digitization opportunity would significantly impact Appian's $2.35 billion market cap. Their 25-year government experience and AI-enhanced platform position them well to compete for these contracts, potentially providing a much-needed growth catalyst for a stock that has underperformed the broader tech sector.
Of the 1,000
- Manual and repetitive tasks
- A need to access multiple legacy systems to view or enter the same information
- A lack of training and support
Process change is also a common challenge:
AI and automation: The keys to efficiency
Despite process challenges, the public sector is optimistic about the opportunities AI and process automation offer:
- Confidence in AI.
62% of survey respondents have some or high confidence in AI's potential to improve their organization's efficiency. Those in back-office IT roles (71% ) were most likely to report confidence in AI, followed by those in citizen-facing services (65% ) and back-office business roles (57% ). - Confidence in automation.
72% of respondents believe that automating repetitive tasks would simplify their jobs and improve efficiency. And95% of respondents that use workflow or process automation tools reported experiencing benefits.
"Every public service organization is built on processes. When those processes improve, so do the services delivered to citizens," said Peter Corpe, Industry Leader,
Coforge, an Appian partner for over 13 years with 350+ Appian practitioners on staff, has seen these outcomes first-hand. "Modern AI and automation technologies are transforming complex government processes into streamlined digital workflows," said Coforge Chief Customer Success Officer John Speight. "By partnering with Coforge, organizations are turning this potential into reality – reducing processing times from hours to minutes to achieve significant cost savings, and deliver smarter, faster, community-focused outcomes."
Pressure on the public sector to improve productivity
In its latest budget, the
"The government is clear on its mission to automate processes in the public sector," says Corpe. "AI adoption in the public sector is no longer a question of if but when." And according to survey respondents, public sector workers are ready for change.
The solution to process inefficiency, Corpe says, is to make technology part of the process. "And no company is better equipped to deploy AI in enterprise processes than Appian. Appian is the leader in process orchestration, automation, and intelligence. By embedding AI in processes with unified, secure enterprise data, Appian is improving service delivery outcomes. And we've been at the forefront of better process outcomes in government for over 25 years."
Download the 2025
About Appian
Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across industries. For more information, visit appian.com.
About Coforge
Coforge is a global digital services and solutions provider that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on select industries, a deep domain understanding of the underlying processes of those industries and partnerships with leading technology platforms, enables Coforge to be a trusted partner of its clients in their transformation initiatives. Coforge leads with its Product Engineering approach and leverages AI, Cloud, Data, Integration and Automation technologies to transform businesses into intelligent, high growth enterprises. Coforge has 30 global delivery centers and is present in 23 countries. For more information, visit coforge.com.
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SOURCE Appian
FAQ
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