Finance, Utilities, and Retail Companies in Mexico Lead the Way in Automation with 27% of Business Processes Automated
According to an IDC study commissioned by Appian, more than
"We know that productivity and efficiency are the main reasons why companies decide to adopt automation solutions in their processes and at Appian we have the best practices, the latest technology and the knowledge to help them achieve their goals," says Miguel Gonzalez Serrano, Area Vice President of
Nearly
- Improve customer experience, through communication channels and customer interaction.
- Increase the transparency and efficiency of their organization, optimizing supply chain, regulatory compliance, procurement processes and risk management.
- Help human resource management onboard new employees faster and manage working hours.
From an industry perspective, the most automated companies with more than
Organizations in
"Mexican companies are aware of the importance of automation and are implementing it in a productive way, benefiting their profitability without neglecting their responsibility to their employees and transparency with their customers and partners," adds Claudia Medina, Senior Manager of Enterprise Solutions, IDC Mexico, and Software and Cloud Domain Leader at IDC Latin America.
The study also demonstrates companies' concerns about cybersecurity and information availability; data generation, processing and management; and highlights organizational culture and training. Leaders in these organizations are focused on generating growth plans to increase employee productivity and assign them more strategic tasks or provide more personalized customer service.
For the analysis, IDC surveyed decision makers and executives with a strong influence on IT investment decisions at 88 organizations in
About Appian
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
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SOURCE Appian