Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards

Rhea-AI Summary

Mosaicx, a leader in conversational AI, has been named a finalist in the 'Automation Solution of the Year' category of the 2024 CCW Excellence Awards. The awards celebrate innovative companies and top-performing executives in the customer contact sector. Winners will be announced at the CCW event in Las Vegas, June 3-6, 2024. Mosaicx will also participate in the CCW CXO Exchange in St. Louis from May 15-17. The Mosaicx360 platform, which handles over 1.1 billion call minutes annually, aims to enhance operational efficiency and customer experience. Mosaicx will showcase its solutions at booth #115 in Las Vegas.

Additionally, Mosaicx executives will join panels and discussions about AI's role in customer service, emphasizing a balance between AI and human interaction.

Positive

• Mosaicx named a finalist for 'Automation Solution of the Year' in 2024 CCW Excellence Awards.
• Mosaicx360 platform enhances customer experiences and operational efficiencies.
• Platform supports over 1.1 billion call minutes annually, driving productivity and revenue.
• Participation in high-profile events like CCW Las Vegas and CCW CXO Exchange highlights industry recognition.
• Company leadership involved in significant panel discussions and roundtables at CCW events.

Negative

• No specific financial data provided in the press release, limiting investor insight into the company's financial health.
• Awards recognition does not guarantee future revenue or profitability.
• No mention of new product developments or pipeline expansions.
• Absence of detailed metrics on user satisfaction or ROI from the Mosaicx360 platform.

Leader in conversational AI solutions will exhibit award-nominated product suite at CCW events, highlighting how its Mosaicx360 platform uplevels customer experiences

OMAHA, Neb., May 14, 2024 (GLOBE NEWSWIRE) -- Mosaicx, a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards. The award recognizes innovative companies and top-performing executives for their contributions to the customer contact profession. Winners will be announced at a gala during Customer Contact Week (CCW) in Las Vegas on June 3 – 6, 2024. In addition to participating in CCW Las Vegas, Mosaicx executives will lend their expertise to AI discussions at CCW CXO Exchange in St. Louis, Mo., from May 15 – 17.

“We’re honored to return to CCW’s events with this nomination and to be recognized as a leader in delivering AI and automation solutions that enhance customer experiences,” said Rebecca Jones, president of Mosaicx. “We are eager to celebrate this milestone with our customers and industry peers and continue setting the standard of excellence for IT service providers.”

Finalists in the “Automation Solution of the Year” category are recognized for developing automation solutions that have profoundly improved operational efficiencies while enhancing customer service and agent performance.

Mosaicx360 combines high-tech solutions with deep expertise to enable companies and people to communicate using human-machine interfaces. Mosaicx Engage, part of the comprehensive Mosaicx360 solution suite, enhances inbound-outbound, voice-and-text communications for customers and employees. The tool facilitates more than 1.1 billion call minutes annually, driving productivity and increasing business revenue.

“The 2024 Awards program highlights narratives of resilience, perseverance and unwavering operational continuity within the profession. Each finalist has shown a relentless pursuit of excellence that showcases the very best of our profession, and we applaud their remarkable achievements,” said Mario Matulich, president of Customer Management Practice, the analyst, advisor and industry network overseeing CCW Digital events.

Mosaicx will showcase its conversational AI, machine learning and natural language processing technologies at two upcoming CCW events.

• CCW Las Vegas
  • The Mosaicx team will host registrants at an exhibition booth (#115) to demonstrate its industry-leading conversational AI solutions.
    • Jones will participate in the “Stronger Together: Empowering Women’s Impact in the Workplace and Community” panel on Tuesday, June 4 at 11:00 a.m. PT. She will be joined by industry leaders to share insights on the crucial importance of collaboration, support and the creation of inspirational narratives highlighting successful female leaders.
      
• CCW CXO Exchange in St. Louis, Mo.
  
  • The Mosaicx team will lead a roundtable and panel discussion about the impacts of AI on customer service and how to balance AI with human connection at the event.
    • Director of Product Management Lauren Morris will moderate the session, “The AI Imperative: Impacts and Outcomes of Generative AI on Customer Service Organizations,” on Wednesday, May 15 at 5:15 p.m. CT in the Pershing/Lindell meeting room.
    • Jones will moderate a panel on the event’s mainstage on Thursday, May 16 at 4:15 p.m. CT, called “Balancing AI and Human Touch in Customer Experience.”

To experience Mosaicx360 firsthand, request a free demo at www.mosaicx.com.

About Mosaicx
Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is a part of West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).

Mosaicx Media Contact
Megan Nielson
Communiqué PR
mosaicxpr@communiquepr.com
206-282-4923 ext. 233

FAQ

What recognition did Mosaicx receive in May 2024?

Mosaicx was named a finalist in the 'Automation Solution of the Year' category of the 2024 CCW Excellence Awards.

When and where will the 2024 CCW Excellence Awards winners be announced?

The winners will be announced at a gala during Customer Contact Week in Las Vegas from June 3-6, 2024.

What is the Mosaicx360 platform known for?

The Mosaicx360 platform is known for enhancing operational efficiencies and improving customer experiences, facilitating over 1.1 billion call minutes annually.

What events will Mosaicx participate in during May and June 2024?

Mosaicx will participate in CCW CXO Exchange in St. Louis from May 15-17, and Customer Contact Week in Las Vegas from June 3-6, 2024.

What will Mosaicx executives discuss at the CCW events?

Mosaicx executives will discuss the impacts of AI on customer service and the balance between AI and human interaction.