Alithya Takes Florida Municipal Power Agency Live with Microsoft Dynamics 365 Customer Service

Rhea-AI Summary

Alithya Group has implemented Microsoft Dynamics 365 Customer Service for Florida Municipal Power Agency (FMPA), enhancing its service delivery capabilities. FMPA, owned by 31 municipal utilities, aims to provide low-cost, reliable power to nearly 2.6 million Floridians. The system enables centralized project tracking, improved efficiency, and better resource management. Project Manager Mike McCleary noted the solution's robust integration and functionality. Alithya, with over 2,100 professionals, specializes in digital transformation and has successfully delivered numerous Microsoft solutions to various sectors.

Positive

• Successful implementation of Microsoft Dynamics 365 for FMPA enhances operational efficiency.
• FMPA can centrally track projects and improve service documentation.
• Alithya recognized for providing excellent integration and best-practices during implementation.

Negative

• None.

ALPHARETTA, Ga., Nov. 10, 2020 /PRNewswire/ - Alithya Group inc. (NASDAQ: ALYA) (TSX: ALYA) ("Alithya"), has successfully implemented Microsoft Dynamics 365 Customer Service for Florida Municipal Power Agency (FMPA).

FMPA is a wholesale power agency owned by 31 municipal electric utilities in Florida. FMPA's service projects have grown exponentially over the last few years as the Agency expanded its value-added services to its owner-customers. Using Microsoft Dynamics 365, implemented by Alithya, FMPA can effectively track projects in a central location, provide better documentation for cases, enhance efficiency of delivering service projects, and help its leadership team manage workload, resources and service delivery.

"Alithya's Microsoft Dynamics 365 implementation provided the best overall value for our needs," said Mike McCleary, Project Manager for FMPA's CRM implementation. "It gives us the functionality we need and excellent integration to our other Microsoft applications. Alithya was an excellent implementation partner, providing a best-practices approach for a smooth implementation experience."

"Microsoft Dynamics 365 delivers positive business impacts, and it is great to see the FMPA team experiencing improved service to its members," said John Scandar, Senior Vice President, Microsoft Practice, Alithya. "Alithya's mission is to assist clients like FMPA by being a trusted advisor who provides guidance for purchasing, implementing, and optimizing Microsoft Dynamics 365 for business performance improvements."

About Florida Municipal Power Agency
Florida Municipal Power Agency (FMPA) is a wholesale power agency owned by municipal electric utilities in Florida. FMPA's mission is to provide low-cost, reliable and clean power, plus value-added services for FMPA's owner-customers that benefit their communities and customers. The 31 members of FMPA serve nearly 2.6 million Floridians and employ more than 3,700 people.

About Alithya and Its Microsoft Practice
Alithya is a leader in strategy and digital transformation in North America. Founded in 1992, the Company counts on 2,100 professionals in Canada, the United States and Europe. Alithya's integrated offering is based on four pillars of expertise: strategy services, application services, enterprise solutions and data and analytics. Alithya deploys solutions, services, and skillsets to craft tools tailored to its clients' unique business needs in the financial services, manufacturing, energy, telecommunications, transportation and logistics, professional services, healthcare, and government sectors.

Alithya's Microsoft practice covers a wide array of capabilities including Dynamics, Azure, Power Apps, business and advanced analytics, digital solutions and architecture. Focused on business outcomes, its combined companies have delivered Microsoft ERP, CRM, BI and digital solutions to hundreds of clients.

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SOURCE Alithya

FAQ

What is the impact of Alithya's Microsoft Dynamics 365 implementation for FMPA?

The implementation enhances project tracking, service efficiency, and resource management for FMPA.

When was Alithya's implementation of Microsoft Dynamics 365 for FMPA announced?

The implementation was announced on November 10, 2020.

How many utilities are part of the Florida Municipal Power Agency?

There are 31 municipal electric utilities that make up the Florida Municipal Power Agency.

What is the primary goal of Florida Municipal Power Agency?

FMPA aims to provide low-cost, reliable, and clean power to its owner-customers.

What services does Alithya provide besides Microsoft Dynamics 365?

Alithya offers strategy services, application services, enterprise solutions, and data analytics.