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Alkami Wins "Best New Community" for Digital Network Connecting Customers like Kennebec Savings Bank

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Alkami Technology (NASDAQ: ALKT) has won the Best New Community award at the 2025 CMX Community Industry Awards for its innovative digital network connecting financial institutions. Launched in April 2024, the platform features role-based permissions, self-registration, real-time analytics, and engagement opportunities. The community achieved remarkable metrics including a 96.6% customer adoption rate, 85% satisfaction score, and membership growth from 275 to over 3,600 users. The platform hosted 35+ events with a 67% attendance rate and 96% satisfaction. The initiative represents Alkami's strategic transformation to enhance customer collaboration and engagement through Gainsight's Customer Communities solution, demonstrating the company's commitment to innovation in both digital banking technology and community building.
Alkami Technology (NASDAQ: ALKT) ha vinto il premio Best New Community ai CMX Community Industry Awards 2025 per la sua innovativa rete digitale che collega istituzioni finanziarie. Lanciata nell'aprile 2024, la piattaforma offre permessi basati sui ruoli, auto-registrazione, analisi in tempo reale e opportunità di coinvolgimento. La community ha raggiunto risultati eccezionali, tra cui un tasso di adozione del 96,6%, un punteggio di soddisfazione dell'85% e una crescita degli iscritti da 275 a oltre 3.600 utenti. La piattaforma ha ospitato più di 35 eventi con un tasso di partecipazione del 67% e una soddisfazione del 96%. L'iniziativa rappresenta la trasformazione strategica di Alkami per migliorare la collaborazione e il coinvolgimento dei clienti tramite la soluzione Customer Communities di Gainsight, dimostrando l'impegno dell'azienda nell'innovazione sia nella tecnologia bancaria digitale che nella costruzione di comunità.
Alkami Technology (NASDAQ: ALKT) ha ganado el premio Best New Community en los CMX Community Industry Awards 2025 por su innovadora red digital que conecta instituciones financieras. Lanzada en abril de 2024, la plataforma cuenta con permisos basados en roles, autoinscripción, análisis en tiempo real y oportunidades de participación. La comunidad logró métricas destacadas, incluyendo una tasa de adopción del 96,6%, un índice de satisfacción del 85% y un crecimiento de miembros de 275 a más de 3.600 usuarios. La plataforma organizó más de 35 eventos con una tasa de asistencia del 67% y una satisfacción del 96%. La iniciativa representa la transformación estratégica de Alkami para mejorar la colaboración y el compromiso con los clientes a través de la solución Customer Communities de Gainsight, demostrando el compromiso de la empresa con la innovación tanto en tecnología bancaria digital como en la construcción de comunidades.
Alkami Technology(NASDAQ: ALKT)는 금융 기관을 연결하는 혁신적인 디지털 네트워크로 2025년 CMX 커뮤니티 산업상에서 Best New Community 상을 수상했습니다. 2024년 4월에 출시된 이 플랫폼은 역할 기반 권한, 자체 등록, 실시간 분석 및 참여 기회를 제공합니다. 커뮤니티는 96.6%의 고객 채택률, 85%의 만족도 점수, 회원 수가 275명에서 3,600명 이상으로 증가하는 등 뛰어난 성과를 기록했습니다. 플랫폼은 35회 이상의 이벤트를 개최했으며 참석률은 67%, 만족도는 96%에 달했습니다. 이 이니셔티브는 Gainsight의 Customer Communities 솔루션을 통해 고객 협업과 참여를 강화하는 Alkami의 전략적 변화를 나타내며, 디지털 뱅킹 기술과 커뮤니티 구축 모두에서 혁신에 대한 회사의 의지를 보여줍니다.
Alkami Technology (NASDAQ : ALKT) a remporté le prix de la Meilleure Nouvelle Communauté lors des CMX Community Industry Awards 2025 pour son réseau numérique innovant reliant les institutions financières. Lancée en avril 2024, la plateforme propose des permissions basées sur les rôles, l'auto-inscription, des analyses en temps réel et des opportunités d'engagement. La communauté a atteint des résultats remarquables, avec un taux d'adoption client de 96,6 %, un score de satisfaction de 85 % et une croissance des membres passant de 275 à plus de 3 600 utilisateurs. La plateforme a organisé plus de 35 événements avec un taux de participation de 67 % et une satisfaction de 96 %. Cette initiative représente la transformation stratégique d'Alkami visant à renforcer la collaboration et l'engagement des clients grâce à la solution Customer Communities de Gainsight, démontrant l'engagement de l'entreprise en matière d'innovation dans la technologie bancaire numérique et la création de communautés.
Alkami Technology (NASDAQ: ALKT) hat bei den CMX Community Industry Awards 2025 den Preis für die beste neue Community für sein innovatives digitales Netzwerk, das Finanzinstitute verbindet, gewonnen. Die im April 2024 gestartete Plattform bietet rollenbasierte Berechtigungen, Selbstregistrierung, Echtzeitanalysen und Beteiligungsmöglichkeiten. Die Community erzielte bemerkenswerte Kennzahlen, darunter eine Kundenakzeptanzrate von 96,6 %, eine Zufriedenheitsbewertung von 85 % und ein Wachstum der Mitgliederzahl von 275 auf über 3.600 Nutzer. Die Plattform veranstaltete über 35 Events mit einer Teilnahmequote von 67 % und einer Zufriedenheit von 96 %. Die Initiative steht für Alkamís strategische Transformation zur Verbesserung der Kundenkooperation und -bindung durch die Customer Communities-Lösung von Gainsight und zeigt das Engagement des Unternehmens für Innovationen in der digitalen Banktechnologie und im Community-Building.
Positive
  • 96.6% customer adoption rate indicates strong product-market fit and customer engagement
  • Significant user growth from 275 to 3,600+ members shows rapid scaling and market acceptance
  • High customer satisfaction metrics (85% overall, 96% for events) demonstrate product value
  • J.D. Power certification in 2024 and 2025 validates platform quality
Negative
  • None.

The 2025 CMX Community Industry Awards recognizes Alkami's rapid success in building an engaged, customer-driven community experience

PLANO, Texas, June 11, 2025 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., today announced that it has been named the winner of the Best New Community award at the 2025 CMX Community Industry Awards, recently hosted at the CMX Summit 2025 in Redwood City, California.

Now in its sixth year, the CMX Community Industry Awards celebrate the achievements of community professionals and teams across the globe. The Best New Community category honors an online community launched or relaunched after January 1, 2024, that has rapidly grown, engaged members, and demonstrated early success.

Launched in April 2024, Alkami went through a strategic transformation to introduce an open-access experience with role-based permissions, self-registration, streamlined navigation, real-time analytics, and a host of new engagement opportunities like forums and events. Building on the strong foundation of its legacy platform, Alkami transitioned to Gainsight's Customer Communities solution to create a single destination to connect, share best practices, and self-serve.

"A thriving customer community is essential to delivering long-term value," said Wayne McCulloch, chief customer officer at Alkami. "We invested in this initiative to give our customers a stronger voice and a place to collaborate, innovate, and grow together."  Aaron White, senior community manager at Alkami continued, "We set out to create more than a forum; we built a true hub for connection, feedback, and shared success. Seeing customers embrace it so quickly and enthusiastically has been very rewarding."

Highlights from the Alkami Community for 2024 include:

  • A 96.6% customer adoption rate, with nearly every customer represented.
  • An 85% customer satisfaction score, with the majority of members rating the Community as highly valuable.
  • Membership growth from 275 to over 3,600 users.
  • 35+ Community events, with a 67% attendance rate and 96% customer satisfaction.
  • A revitalized user group program and a popular "Tip Tuesday" content series.

Amy Driscoll, digital experience manager at Kennebec Savings Bank, shared, "I'm grateful for this Community. It's an incredible resource and always has helpful people. I can't wait to see what comes next."

With this award, Alkami continues to demonstrate its commitment to innovation, not only in digital banking technology, but also in customer engagement and community-building.

To learn more about Alkami's Digital Banking Platform, visit here.

Alkami has been certified by J.D. Power in 2024 and 2025 for providing "An Outstanding Mobile Banking Platform Experience."1

About Alkami 
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, onboarding and account opening, payment security, and data and marketing solutions. To learn more, visit www.alkami.com.

Media Relations Contacts
Vested
alkami@fullyvested.com 

Marla Pieton
marla.pieton@alkami.com


___________________________________
1J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/awards.


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SOURCE Alkami Technology, Inc.

FAQ

What award did Alkami (ALKT) win at the 2025 CMX Community Industry Awards?

Alkami won the Best New Community award for its digital network connecting financial institutions, launched in April 2024.

What are the key metrics of Alkami's (ALKT) new community platform in 2024?

The platform achieved a 96.6% customer adoption rate, 85% satisfaction score, grew from 275 to 3,600+ users, and hosted 35+ events with 67% attendance and 96% satisfaction.

What features does Alkami's (ALKT) new community platform offer?

The platform offers role-based permissions, self-registration, streamlined navigation, real-time analytics, forums, and events through Gainsight's Customer Communities solution.

How has Alkami (ALKT) been recognized by J.D. Power?

Alkami has been certified by J.D. Power in both 2024 and 2025 for providing an Outstanding Mobile Banking Platform Experience.

When was Alkami's (ALKT) new community platform launched?

Alkami's new community platform was launched in April 2024 as part of a strategic transformation of their digital network.
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Alkami Technology, Inc.

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