Akamai and Plume Partner to Elevate the Broadband Subscriber Experience
Akamai (NASDAQ: AKAM) has announced a partnership with Plume to enhance Smart Home Services for broadband subscribers. This collaboration enables Akamai's global customer network and sales teams to access Plume's services, focusing on security and personalized experiences. The combined offerings aim to increase average revenue per user (ARPU), improve customer satisfaction (NPS), and reduce operational costs. The partnership leverages Akamai's threat intelligence and Plume's Consumer Experience Management Platform to enhance digital service delivery across fixed and mobile networks.
- Partnership with Plume enhances Smart Home Services for subscribers.
- Combined offerings aim to increase ARPU and reduce operational costs.
- Utilizes Akamai's threat intelligence for enhanced security in services.
- None.
CAMBRIDGE, Mass., Jan. 27, 2021 /PRNewswire/ -- Akamai (NASDAQ: AKAM), the intelligent edge platform for securing and delivering digital experiences, today announced a new partnership with Smart Home Services pioneer Plume®. The partnership gives Akamai's entire global customer network, sales and go-to-market teams immediate access to Plume's services platform to accelerate the deployment of new and highly personalized Smart Home Services for broadband subscribers. The partnership will also combine Akamai Security and Personalization Services (SPS) mobile security suite and real time threat intelligence with Plume's Consumer Experience Management (CEM) Platform, comprising services and apps for residential internet control and security.
Akamai SPS enables turnkey solutions targeted at Communications Service Providers (CSPs) and Mobile Network Operators (MNO) for their customers in the residential and small- and mid-sized business (SMB) markets. Plume's industry-leading CEM Platform and bundle of smart services are designed to equip CSPs to deliver an advanced layer of subscriber personalization and security, with optimized Wi-Fi performance and control over their internet services and applications. Powered by cloud and artificial intelligence, Plume's CEM Platform combines the benefits of a back-end support and operations analytics & insights suite––Haystack™–– with its highly personalized front-end services suite––HomePass®––to enhance the subscriber's digital experience.
Together, Akamai and Plume plan to offer a unified subscriber experience for digital services management for home and business. The combined global reach of the sales teams mean they are able to offer solutions designed to help increase ARPU, improve NPS and reduce operational costs through fewer support calls and truck rolls while also reducing subscriber churn.
"Frost & Sullivan reports that consumers today expect a more advanced level of security, control, speed, and personalization from many ISPs and cable operators, requiring providers to gain a more holistic view of subscribers' home networks and a set of tools to find and address any emerging issues proactively and preemptively," said Anirudh Bhaskaran, Senior Industry Analyst at Frost & Sullivan.
"Adding Akamai's global strength to our sales efforts is a significant step in our growth. Equally, the combination of Akamai's threat intelligence and scale derived from trillions of daily internet interactions and Plume's CEM Platform means we're delivering advanced, real-time security along with seamless policy control and enforcement for all devices across fixed and mobile networks for families and workers," said Tyson Marian, Chief Commercial Officer, Plume.
"Plume's industry-leading technology has been shown to cut service delivery intervals and operational costs, powering CSP digital service offerings that reduce churn," said Dane Walther, Senior Vice President & General Manager, Media and Carrier Business Units, Akamai Technologies. "We're coupling Akamai's threat intelligence, which is powered by the Akamai Intelligent Edge Platform, mobile expertise and scale with Plume's technology that is already deployed by more than 150 ISPs in over 21 million homes and businesses to help fuel even greater adoption."
About Plume®
Plume is the creator of the world's first Consumer Experience Management (CEM) Platform, powered by OpenSync™, which enables the curation and delivery of new Smart Home Services rapidly and at massive scale. The Plume HomePass® Smart Home Services Suite which includes Plume Adapt™, Guard™, Control™, and Sense™ is managed by the Plume Cloud, a data- and AI-driven cloud controller currently running the largest software-defined network in the world. Plume leverages OpenSync, an open-source framework which comes pre-integrated and supported on the leading silicon & platform SDKs for coordination by the Plume Cloud.
Visit www.plume.com and www.opensync.io.
Follow Plume on LinkedIn and Twitter.
Plume, OpenSync, HomePass, Haystack, SuperPod, Adapt, Guard, Control, and Sense are either trademarks or registered trademarks of Plume Design, Inc. Other company and product names are used for informational purposes only and may be trademarks of their respective owners.
About Akamai
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone — and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn why the world's top brands trust Akamai, visit www.akamai.com, blogs.akamai.com, or @Akamai on Twitter. You can find our global contact information at www.akamai.com/locations.
Media contacts:
Andrew Laszacs
Bob Gold & Associates for Plume
+1 310-940-4458
plume@bobgoldpr.com
Chris Nicholson
Akamai Media Relations
+1 617-444-2987
cnichols@akamai.com
Tom Barth
Akamai Investor Relations
+1 617-274-7130
tbarth@akamai.com
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SOURCE Akamai Technologies, Inc.
