Greystar Adds Assurant® TechPro to Provide Premium Resident Experience with Tech Support Amenity
Assurant, Inc. (NYSE: AIZ) has announced that Greystar, a global real estate leader, will implement Assurant® TechPro in select U.S. properties. This innovative amenity provides residents with dedicated technical support for connected devices, marking the first tech support solution specifically designed for multifamily housing. Greystar residents will have 24/7 access to expert tech support via call, chat, or a self-help app.
The partnership aims to enhance resident experience and alleviate the growing burden of tech-related maintenance tickets for property management. Consumer research by Assurant revealed that nearly 20% of residents regularly need tech assistance, highlighting the increasing demand for smart amenities in rental properties. This collaboration builds on the longstanding relationship between Assurant and Greystar in providing premium, innovative solutions for the multifamily industry.
Assurant, Inc. (NYSE: AIZ) ha annunciato che Greystar, leader mondiale nel settore immobiliare, implementerà Assurant® TechPro in alcune proprietà negli Stati Uniti. Questa innovativa amenità offre ai residenti un supporto tecnico dedicato per dispositivi connessi, segnando la prima soluzione di supporto tecnologico specificamente progettata per l'edilizia multifamiliare. I residenti di Greystar avranno accesso 24 ore su 24, 7 giorni su 7 a un esperto di supporto tecnico tramite chiamata, chat o un'applicazione di auto-aiuto.
La partnership mira a migliorare l'esperienza dei residenti e alleviare il crescente carico di richieste di assistenza tecnica per la gestione delle proprietà. Una ricerca condotta da Assurant ha rivelato che quasi il 20% dei residenti ha regolarmente bisogno di assistenza tecnica, evidenziando la crescente domanda di amenità intelligenti nelle proprietà in affitto. Questa collaborazione si basa sulla relazione di lunga data tra Assurant e Greystar nel fornire soluzioni innovative e di alta qualità per il settore multifamiliare.
Assurant, Inc. (NYSE: AIZ) ha anunciado que Greystar, un líder mundial en bienes raíces, implementará Assurant® TechPro en propiedades seleccionadas en los EE. UU. Esta innovadora característica proporciona a los residentes soporte técnico dedicado para dispositivos conectados, marcando la primera solución de soporte técnico diseñada específicamente para viviendas multifamiliares. Los residentes de Greystar tendrán acceso 24/7 a expertos en soporte técnico a través de llamada, chat o una aplicación de autoayuda.
La asociación tiene como objetivo mejorar la experiencia de los residentes y aliviar la creciente carga de tickets de mantenimiento relacionados con la tecnología para la gestión de propiedades. Investigación de consumidores realizada por Assurant reveló que casi el 20% de los residentes necesita regularmente asistencia técnica, destacando la creciente demanda de amenidades inteligentes en propiedades en alquiler. Esta colaboración se basa en la larga relación entre Assurant y Greystar en la prestación de soluciones innovadoras y de alta calidad para la industria multifamiliar.
Assurant, Inc. (NYSE: AIZ)는 글로벌 부동산 리더인 Greystar가 미국의 일부 부동산에서 Assurant® TechPro를 구현할 것이라고 발표했습니다. 이 혁신적인 편의 시설은 거주자에게 연결된 장치에 대한 전담 기술 지원을 제공하여 다세대 주택을 위해 특별히 설계된 첫 번째 기술 지원 솔루션을 기념합니다. Greystar 거주자는 24/7 접근을 통해 전화, 채팅 또는 셀프 헬프 앱을 통해 전문가의 기술 지원을 받을 수 있습니다.
이 파트너십은 거주자 경험을 향상하고 자산 관리를 위한 기술 관련 유지 보수 요청의 증가하는 부담을 경감하는 것을 목표로 합니다. Assurant의 소비자 연구에 따르면 거의 20%의 거주자가 정기적으로 기술 지원이 필요하다고 밝혀져 렌탈 프로퍼티에서 스마트 편의 시설에 대한 수요가 증가하고 있음을 강조합니다. 이 협력은 Assurant와 Greystar 간의 오랜 관계를 바탕으로 하여 다세대 산업을 위한 프리미엄 혁신 솔루션을 제공하고 있습니다.
Assurant, Inc. (NYSE: AIZ) a annoncé que Greystar, un leader mondial de l'immobilier, mettra en œuvre Assurant® TechPro dans certaines propriétés aux États-Unis. Cet équipement innovant offre aux résidents un support technique dédié pour les appareils connectés, marquant la première solution de support technique spécialement conçue pour le logement multifamilial. Les résidents de Greystar auront accès 24 heures sur 24, 7 jours sur 7 à des experts en support technique par appel, chat ou via une application d'auto-assistance.
Ce partenariat vise à améliorer l'expérience des résidents et à alléger le fardeau croissant des demandes de maintenance liées à la technologie pour la gestion des propriétés. Une étude consumériste réalisée par Assurant a révélé que près de 20 % des résidents ont régulièrement besoin d'assistance technique, soulignant la demande croissante pour des équipements intelligents dans les propriétés locatives. Cette collaboration s'appuie sur la relation de longue date entre Assurant et Greystar dans la fourniture de solutions premium et innovantes pour le secteur multifamilial.
Assurant, Inc. (NYSE: AIZ) hat angekündigt, dass Greystar, ein globaler Marktführer im Immobilienbereich, Assurant® TechPro in ausgewählten Immobilien in den USA implementieren wird. Dieses innovative Angebot bietet den Bewohnern ein engagiertes technisches Support-Team für verbundene Geräte und stellt die erste technische Unterstützungslösung dar, die speziell für Mehrfamilienhäuser entwickelt wurde. Die Bewohner von Greystar erhalten rund um die Uhr Zugang zu Experten für technischen Support über Telefon, Chat oder eine Selbsthilfe-App.
Die Partnerschaft zielt darauf ab, das Bewohnererlebnis zu verbessern und die wachsende Belastung der Hausverwaltung durch technologiebezogene Wartungsanfragen zu verringern. Eine Verbraucherstudie von Assurant ergab, dass fast 20% der Bewohner regelmäßig technische Unterstützung benötigen, was die steigende Nachfrage nach intelligenten Annehmlichkeiten in Mietobjekten hervorhebt. Diese Zusammenarbeit baut auf der langjährigen Beziehung zwischen Assurant und Greystar auf, um hochwertige, innovative Lösungen für die Mehrfamilienhausbranche anzubieten.
- Partnership with Greystar, a global leader in real estate, to implement Assurant® TechPro
- First-to-market tech support solution for the multifamily housing industry
- Potential to reduce property management workload by handling tech-related issues
- Addresses growing demand for smart amenities in rental properties
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Insights
Greystar's adoption of Assurant® TechPro is a strategic move in the competitive multifamily housing market. This amenity addresses a growing consumer need, with
Assurant® TechPro is an innovative solution for a real problem in modern apartment living. As smart home devices proliferate, the need for tech support grows exponentially. This service could significantly reduce friction for residents dealing with connectivity issues, potentially increasing satisfaction and retention rates. The 24/7 self-help app is particularly noteworthy, aligning with the trend of on-demand services. However, the success of this amenity will largely depend on the quality and responsiveness of Assurant's tech support team. If executed well, this could become a differentiating factor for Greystar properties, setting a new standard in the multifamily housing industry.
Greystar Residents Will Have Access to Assurant’s Industry First Tech Support Amenity Offering
With the integration of Assurant® TechPro as a property amenity, residents of Greystar-operated apartments across
“We are excited to add our Assurant® TechPro as an amenity to the Greystar property management portfolio, helping their residents across the country with on-demand tech support,” said Joe Settimi, Senior Vice President of Renters Solutions at Assurant. “Assurant and Greystar have a longstanding relationship leading the multifamily industry with premium, innovative solutions and elevated living experiences.”
“As Greystar seeks to become the brand of choice among renters, Assurant® TechPro allows us to provide a consistent experience for residents across Greystar’s portfolio,” said Gardner Rees, Senior Managing Director at Greystar. “Our property-level staff will be able to concentrate on other priorities that require their attention, ensuring we maintain the high level of customer service our residents have come to expect. Assurant understands our goals and has provided a solution that will enhance our efforts.”
Consumer research conducted by Assurant revealed that nearly 20 percent of residents need tech assistance on a regular basis, an unsustainable figure for property management companies as the number of corresponding maintenance tickets increase. With
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About Assurant
Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.
Learn more at assurant.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240826404930/en/
Source: Assurant, Inc.
FAQ
What is Assurant® TechPro and how does it benefit Greystar residents?
How will Assurant® TechPro impact Greystar's property management operations?
What percentage of residents need regular tech assistance according to Assurant's research?
How does the Assurant® TechPro amenity align with current renter preferences?
