Assurant Supports Southern California Customers, Employees, and Communities Impacted by Wildfires

Rhea-AI Summary

Assurant (NYSE: AIZ) has established mobile claims support sites in Burbank and Santa Monica to assist Southern California policyholders affected by regional wildfires. The company now offers multiple claim filing options: online, via phone, and in-person at these new locations operating daily from 7:00 a.m. to 7:00 p.m. PST.

To support recovery efforts, Assurant is implementing several initiatives including electronic payments for quick disbursement and proactive outreach to policyholders. The company is also supporting its Southern California employees through paid time off, access to Employee Assistance Program, and emergency financial assistance through the ACES Fund.

The Assurant Foundation is contributing $250,000 in total relief funds: $150,000 to the American Red Cross, $50,000 to the California Community Foundation's Wildfire Recovery Fund, and $50,000 to the California Fire Foundation's LA Wildfire & Disaster Relief Fund.

Positive

• Expansion of customer service capabilities with new mobile claims support sites
• Implementation of electronic payment system for faster claim processing
• $250,000 in charitable donations for wildfire relief efforts
• Comprehensive employee support package including paid time off and emergency financial assistance

Negative

• None.

Policyholders can quickly and easily file a claim online, via phone, and now at in-person Assurant support sites in Burbank and Santa Monica

ATLANTA--(BUSINESS WIRE)-- Assurant, Inc. (NYSE: AIZ), a leading global business services company that supports, protects, and connects major consumer purchases, has opened mobile claims support sites for Southern California policyholders affected by the devastating wildfires across the region. In addition to being able to quickly and easily file claims online or via phone, now policyholders can file claims at Assurant mobile claims sites in Burbank and Santa Monica. Assurant representatives will be on-site to offer customers in-person assistance to quickly file a claim.

“We are deeply committed to helping our customers, colleagues, and communities impacted by the devastating California wildfires,” said Francesa Luthi, executive vice president and chief operating officer at Assurant. “Our priority is to support our Southern California-based employees and ensure policyholders can easily file a claim and receive critical claims support. Assurant’s new mobile claims sites will offer customers expert, in-person support on their path to restoring property and peace of mind. As part of Assurant’s long history supporting communities where we serve, live, and work, the Assurant Foundation is proudly donating to the American Red Cross California Wildfire Relief efforts, the California Community Foundation, and the California Fire Foundation to aid community recovery efforts in the greater Los Angeles area.”

In addition to providing adjusters on the ground to support customers in person, Assurant also enables policyholders to receive electronic payments, ensuring affected customers quickly receive the resources they need to begin recovery. For policyholders in the area who have not filed claims, Assurant is proactively contacting them with information to support filing a claim, which includes:

• Online at assurant.com/disaster-support
• By phone at 1-800-358-0600, 24 hours, seven days a week
• In person at mobile claims locations, 7:00 a.m. to 7:00 p.m. PST daily in Burbank and Santa Monica. For details, see Assurant.com/disaster-support.

Assurant is also focused on supporting its Southern California-based employees to ensure their safety, including paid time off, access to the company’s Employee Assistance Program for help in managing trauma and stress, and emergency financial assistance to aid in recovery from the Assurant Cares Employee Support (ACES) Fund, which is an independent charitable organization established in 2017 to assist employees impacted by natural disasters.

As part of Assurant’s commitment to help communities impacted by wildfires, the Assurant Foundation is donating $150,000 to the American Red Cross. Since 2016, Assurant has supported the American Red Cross with grants and matching gifts of more than $2 million to assist in disaster relief efforts and is a member of its Disaster Responder Program. Assurant is also donating $50,000 to the California Community Foundation’s Wildfire Recovery Fund, which supports critical disaster recovery services, including housing, case management, mental health, and medical care for displaced residents, and $50,000 to the California Fire Foundation’s LA Wildfire & Disaster Relief Fund, which aids victims of wildfires by providing financial assistance to purchase groceries, prescriptions, clothing, or other necessities.

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About Assurant
Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Learn more at assurant.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20250127797896/en/

Media Contacts:

Andrew Dechellis

Director, Global Housing Communications

andrew.dechellis@assurant.com

Stacie Sherer

Vice President, Corporate Communications

stacie.sherer@assurant.com

Source: Assurant, Inc.

FAQ

What new claim filing options has Assurant (AIZ) introduced for California wildfire victims?

Assurant has introduced mobile claims support sites in Burbank and Santa Monica, operating daily from 7:00 a.m. to 7:00 p.m. PST, in addition to existing online and phone claim filing options.

How much has Assurant (AIZ) donated to California wildfire relief efforts in 2024?

Assurant has donated $250,000 total: $150,000 to the American Red Cross, $50,000 to the California Community Foundation, and $50,000 to the California Fire Foundation.

What support is Assurant (AIZ) providing to its Southern California employees affected by wildfires?

Assurant is providing paid time off, access to Employee Assistance Program for trauma and stress management, and emergency financial assistance through the ACES Fund.

How can Assurant (AIZ) policyholders file claims for wildfire damage in California?

Policyholders can file claims through three channels: online at assurant.com/disaster-support, by phone at 1-800-358-0600 (24/7), or in person at mobile claims locations in Burbank and Santa Monica.