Top-Ranked Lajitas Golf Resort Chooses Agilysys Hospitality Software Solutions to Elevate Guest Experiences and Optimize Revenue Beyond Rooms
Lajitas Golf Resort has implemented 14 Agilysys (AGYS) hospitality software solutions to modernize and connect guest experiences across their 27,000-acre property. The implementation, completed within 48 hours, includes solutions for Property Management, Point-of-Sale, and Golf and Spa operations. The integrated system aims to enhance payment security, enable mobile transactions, improve check-in experiences, and streamline various operational workflows. The resort, known for its top-ranked Black Jack Crossing golf course (#38 Resort Course in USA), chose Agilysys for its ability to unify diverse guest experiences and provide reliable support in their remote location.
Lajitas Golf Resort ha implementato 14 soluzioni software per l'ospitalità di Agilysys (AGYS) per modernizzare e connettere le esperienze degli ospiti nella loro proprietà di 27.000 acri. L'implementazione, completata in 48 ore, include soluzioni per il Gestione della Proprietà, il Punto Vendita e le operazioni di Golf e Spa. Il sistema integrato ha l'obiettivo di migliorare la sicurezza dei pagamenti, abilitare le transazioni mobili, migliorare le esperienze di check-in e ottimizzare vari flussi di lavoro. Il resort, noto per il suo golf club Black Jack Crossing classificato al #38 tra i resort degli USA, ha scelto Agilysys per la sua capacità di unificare esperienze diverse degli ospiti e fornire un supporto affidabile nella loro posizione remota.
Lajitas Golf Resort ha implementado 14 soluciones de software de hospitalidad de Agilysys (AGYS) para modernizar y conectar las experiencias de los huéspedes en su propiedad de 27,000 acres. La implementación, completada en 48 horas, incluye soluciones para Gestión de Propiedades, Punto de Venta y Operaciones de Golf y Spa. El sistema integrado tiene como objetivo mejorar la seguridad de los pagos, habilitar transacciones móviles, mejorar las experiencias de registro y optimizar varios flujos de trabajo operativos. El resort, conocido por su campo de golf Black Jack Crossing, clasificado como el #38 entre los campos de resort en EE. UU., eligió Agilysys por su capacidad para unificar diversas experiencias de los huéspedes y proporcionar un soporte confiable en su ubicación remota.
라히타스 골프 리조트는 27,000에이커의 부지 전역에서 고객 경험을 현대화하고 연결하기 위해 14개의 Agilysys (AGYS) 호스피탈리티 소프트웨어 솔루션을 구현했습니다. 48시간 이내에 완료된 이 구현에는 재산 관리, 판매 시점, 골프 및 스파 운영을 위한 솔루션이 포함됩니다. 통합 시스템의 목표는 결제 보안을 강화하고, 모바일 거래를 가능하게 하며, 체크인 경험을 향상시키고, 다양한 운영 워크플로를 간소화하는 것입니다. 미국 내 리조트 코스 중 #38로 평가된 블랙 잭 크로싱 골프 코스로 유명한 이 리조트는 다양한 고객 경험을 통합하고 외딴 위치에서 신뢰할 수 있는 지원을 제공하는 Agilysys를 선택했습니다.
Lajitas Golf Resort a mis en œuvre 14 solutions logicielles d'hospitalité Agilysys (AGYS) pour moderniser et connecter les expériences des clients sur leur propriété de 27 000 acres. La mise en œuvre, réalisée en 48 heures, comprend des solutions pour la Gestion de Propriété, le Point de Vente et les Opérations de Golf et de Spa. Le système intégré vise à améliorer la sécurité des paiements, permettre des transactions mobiles, améliorer les expériences d'enregistrement et rationaliser divers flux de travail opérationnels. Le resort, connu pour son parcours de golf Black Jack Crossing classé #38 parmi les parcours de resort aux États-Unis, a choisi Agilysys pour sa capacité à unifier diverses expériences clients et à fournir un support fiable dans leur emplacement éloigné.
Lajitas Golf Resort hat 14 Agilysys (AGYS) Hospitality-Softwarelösungen implementiert, um die Gästeerlebnisse auf ihrem 27.000 Hektar großen Gelände zu modernisieren und zu vernetzen. Die Implementierung, die innerhalb von 48 Stunden abgeschlossen wurde, umfasst Lösungen für Immobilienverwaltung, Point-of-Sale und Golf- und Spa-Betrieb. Das integrierte System zielt darauf ab, die Zahlungssicherheit zu verbessern, mobile Transaktionen zu ermöglichen, die Check-in-Erfahrungen zu optimieren und verschiedene betriebliche Arbeitsabläufe zu straffen. Das Resort, bekannt für seinen hochrangierten Golfplatz Black Jack Crossing (#38 Resort Course in den USA), wählte Agilysys aufgrund seiner Fähigkeit, unterschiedliche Gästeerlebnisse zu vereinheitlichen und zuverlässige Unterstützung an ihrem abgelegenen Standort zu bieten.
- Successful rapid implementation of 14 integrated solutions within 48 hours
- Comprehensive property-wide system integration reducing technology management overhead
- Enhanced operational efficiency through automation of administrative tasks
- Expanded revenue optimization capabilities across multiple amenities
- None.
Insights
The implementation of 14 integrated hospitality software solutions at Lajitas Golf Resort represents a significant digital transformation that will impact revenue generation and operational efficiency. The rapid 48-hour deployment of multiple systems including PMS, POS, Golf and Spa operations platforms demonstrates exceptional execution capabilities.
The comprehensive suite addresses critical revenue streams beyond room bookings, encompassing golf experiences, dining, retail and various recreational activities. Key technological advantages include unified data sharing, enhanced payment security, mobile accessibility and automated service workflows. This integration eliminates data silos and creates opportunities for cross-selling and upselling across all amenities.
The implementation's focus on seasonal staff usability and remote location requirements shows strategic foresight in addressing operational challenges. The potential for increased revenue through optimized booking and resource management across multiple profit centers positions this as a significant operational upgrade.
-- 27,000-acre multi-amenity resort invests in delighting guests with the support of new software platforms for Property Management (PMS), Point-of-Sale (POS), and Golf and Spa operations, plus 10 additional solutions --
In addition to Agilysys software platforms for PMS, POS, Golf and Spa,
With its Black Jack Crossing golf course consistently ranked by Golfweek as the #38 Resort Course in The
When Philip McLain, Director of Information Technology for
Mr. McLain approached modernization holistically, not only to optimize booking across the property’s hotel, private villas, lakeside cottages and boardwalk condos, but also to enhance revenue opportunities beyond rooms, encompassing golf experiences, dining, shopping, event planning and catering, weddings and a host of other options such as zip lining, equestrian activities, mountain biking, shooting range activities, hiking, stand-up paddle boarding and spa treatments. To accomplish this, he heavily weighted providers able to deliver software solutions property-wide to minimize the technology integration burden on his team as well as the overhead of managing multiple vendors.
Mr. McLain noted, “Our legacy PMS system was out-of-date, with inefficiencies and limitations that impacted our guests, employees and bottom line. We prioritized finding a solution able to be tailored specifically to our unique, remote destination, designed to be future-proof and able to expand and adapt with us. It also was imperative that we choose solutions intuitive and simple enough to be used easily by the seasonal staff that join our team each year.”
Mr. McLain also preferred a solution provider committed to working side-by-side with his team to understand each department’s processes, pain points and desires, and able to configure improvements compelling enough to win unilateral buy-in.
“After carefully evaluating all the options available to us, it became very clear that Agilysys has the technology, service and expertise we need to achieve our goals,” Mr. McLain explained. “The Agilysys team worked closely with us to consider our specific and unique requirements. The closeness of our collaboration and the experience Agilysys brought to the table gave us the confidence to implement 14 integrated solutions together at once to accelerate accomplishing our goals. The reality that Agilysys was able to work with us to configure and implement these solutions across our property in a matter of weeks is testimony to the level of insight and support we have received,” he added.
Mr. McLain emphasized that a commitment to exceptional service and teamwork strongly contributed to successfully modernizing systems across the property. “The organization and professionalism of the team that came out to our property for our implementation were unmatched. Their immediate attention to issues and changes large and small was amazing. Everyone’s communication was outstanding, and the fact that we were given contact numbers for everyone we needed, from managers to directors and even executives, showed us how dedicated Agilysys is to customers. Launching 14 products at one time was a massive undertaking. For that project to go as smoothly as it did speaks volumes of the skill and dedication of everyone involved,” Mr. McLain concluded.
Jeba Kingsley, Senior Vice President of Professional Services for Agilysys, commented, “Lajitas Golf Resort is known for singular, highly tailored experiences that reflect the remarkable qualities of its surroundings. The software solutions supporting guests and staff – both directly in front-line experiences and behind the scenes in back-office efficiencies – must be just as remarkable and ‘top-shelf’ as the resort’s environment. The same goes for the advice, service and support delivered to ensure ongoing technology excellence. We are proud to be the software provider chosen as the ideal partner for this property, standing out above others due to our ability to address its unique complexities. We look forward to our ongoing partnership with the stellar Lajitas IT team as they continue to elevate guest delight, staff satisfaction and revenue opportunities across this truly distinctive resort.”
About Agilysys
Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. The Agilysys
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Media Contacts:
Rest of World: Alan Edwards, +44 7795 226163 alan.edwards@agilysys.com or
Champion Communications +44 207 030 3818, agilysys@championcomms.com
Investor Contact:
Jessica Hennessy, Agilysys, Inc., 770-810-6116
jessica.hennessy@agilysys.com or investorrelations@agilysys.com
Source: Agilysys, Inc.
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