Top Alabama Golf Resort Kiva Dunes Chooses 13 Modern Software Solutions From Agilysys, Replaces Property Management and Point-of-Sale Software Solutions
Kiva Dunes, a premier Alabama golf and coastal resort, has implemented 13 software solutions from Agilysys (NASDAQ: AGYS) to enhance its operations. The resort replaced multiple vendor systems with Agilysys' integrated cloud-native solutions to streamline operations across its facilities, which include 3,000 feet of private beachfront, tennis facilities, a beach club, and an award-winning golf course.
The implementation addresses previous challenges where disparate systems led to inconsistent data, complicated check-out experiences, and staff frustrations. The new integrated ecosystem includes solutions for Property Management (PMS), Point of Sale (POS), Golf operations, membership management, and residence management. Key features include automated administrative tasks, mobile transactions, streamlined booking processes, and enhanced payment security.
The resort's new Membership software allows self-service management of memberships, while the Residence Management system simplifies property rental operations and revenue allocation among owners.
Kiva Dunes, un prestigioso resort golfistico e costiero in Alabama, ha implementato 13 soluzioni software di Agilysys (NASDAQ: AGYS) per migliorare le proprie operazioni. Il resort ha sostituito più sistemi di fornitori con le soluzioni integrate in cloud di Agilysys per semplificare le operazioni nelle sue strutture, che includono 3.000 piedi di spiaggia privata, strutture per il tennis, un beach club e un campo da golf premiato.
L'implementazione affronta le sfide precedenti in cui sistemi disparati hanno portato a dati inconsistenti, esperienze di check-out complicate e frustrazioni per il personale. Il nuovo ecosistema integrato comprende soluzioni per Gestione delle Proprietà (PMS), Punto Vendita (POS), operazioni golfistiche, gestione degli abbonamenti e gestione delle residenze. Le caratteristiche chiave includono l'automazione delle attività amministrative, transazioni mobili, processi di prenotazione semplificati e una maggiore sicurezza nei pagamenti.
Il nuovo software per la gestione degli abbonamenti del resort consente la gestione self-service degli abbonamenti, mentre il sistema di gestione delle residenze semplifica le operazioni di affitto degli immobili e l'allocazione delle entrate tra i proprietari.
Kiva Dunes, un destacado resort de golf y costero en Alabama, ha implementado 13 soluciones de software de Agilysys (NASDAQ: AGYS) para mejorar sus operaciones. El resort reemplazó múltiples sistemas de proveedores por las soluciones integradas nativas en la nube de Agilysys para agilizar las operaciones en sus instalaciones, que incluyen 3,000 pies de playa privada, instalaciones de tenis, un club de playa y un campo de golf galardonado.
La implementación aborda desafíos previos donde sistemas dispares llevaron a datos inconsistentes, experiencias de check-out complicadas y frustraciones del personal. El nuevo ecosistema integrado incluye soluciones para Gestión de Propiedades (PMS), Punto de Venta (POS), operaciones de golf, gestión de membresías y gestión de residencias. Las características clave incluyen tareas administrativas automatizadas, transacciones móviles, procesos de reserva simplificados y una mayor seguridad en los pagos.
El nuevo software de Membresía del resort permite la gestión autogestionada de las membresías, mientras que el sistema de Gestión de Residencias simplifica las operaciones de alquiler de propiedades y la asignación de ingresos entre los propietarios.
Kiva Dunes, 앨라배마의 최고의 골프 및 해변 리조트,는 Agilysys (NASDAQ: AGYS)의 13개 소프트웨어 솔루션을 구현하여 운영을 개선했습니다. 이 리조트는 여러 공급업체 시스템을 Agilysys의 통합 클라우드 기반 솔루션으로 교체하여, 3,000피트의 개인 해변과 테니스 시설, 해변 클럽, 수상 경력에 빛나는 골프 코스를 포함한 시설 전반의 운영을 간소화했습니다.
이번 구현은 서로 다른 시스템으로 인해 발생했던 데이터 불일치, 복잡한 체크아웃 경험 및 직원의 불만을 해결합니다. 새로운 통합 생태계는 자산 관리(PMS), 판매 시점(POS), 골프 운영, 회원 관리 및 주거 관리를 위한 솔루션을 포함합니다. 주요 기능으로는 자동화된 관리 업무, 모바일 거래, 간소화된 예약 프로세스 및 향상된 결제 보안이 있습니다.
이번 리조트의 새로운 회원 소프트웨어는 회원 관리를 자가 서비스로 가능하게 하며, 주거 관리 시스템은 자산 임대 운영과 소유자 간의 수익 배분을 간소화합니다.
Kiva Dunes, un prestigieux resort de golf et de bord de mer en Alabama, a mis en œuvre 13 solutions logicielles d'Agilysys (NASDAQ: AGYS) pour améliorer ses opérations. Le resort a remplacé plusieurs systèmes de fournisseurs par les solutions intégrées basées sur le cloud d'Agilysys pour rationaliser ses opérations dans ses installations, qui comprennent 3 000 pieds de plage privée, des installations de tennis, un club de plage et un parcours de golf primé.
L'implémentation répond aux défis précédents où des systèmes disparates ont entraîné des données incohérentes, des expériences de check-out compliquées et des frustrations du personnel. Le nouvel écosystème intégré comprend des solutions pour Gestion des Propriétés (PMS), Point de Vente (POS), opérations de golf, gestion des adhésions et gestion des résidences. Les principales caractéristiques incluent l'automatisation des tâches administratives, des transactions mobiles, des processus de réservation rationalisés et une sécurité accrue des paiements.
Le nouveau logiciel d'adhésion du resort permet la gestion en libre-service des adhésions, tandis que le système de gestion des résidences simplifie les opérations de location de propriété et l'allocation des revenus entre les propriétaires.
Kiva Dunes, ein erstklassiges Golf- und Küstenresort in Alabama, hat 13 Softwarelösungen von Agilysys (NASDAQ: AGYS) implementiert, um seine Abläufe zu optimieren. Das Resort hat mehrere Anbietersysteme durch die integrierten cloudbasierten Lösungen von Agilysys ersetzt, um die Abläufe in seinen Einrichtungen zu vereinfachen, zu denen 3.000 Fuß Privatstrand, Tennisanlagen, ein Strandclub und ein ausgezeichnetes Golfplatz gehören.
Die Implementierung adressiert frühere Herausforderungen, bei denen unterschiedliche Systeme zu inkonsistenten Daten, komplizierten Check-out-Erfahrungen und Frustration unter dem Personal führten. Das neue integrierte Ökosystem umfasst Lösungen für Objektverwaltung (PMS), Verkaufsstelle (POS), Golfbetrieb, Mitgliedermanagement und Wohnungsverwalttung. Zu den Hauptmerkmalen gehören automatisierte administrative Aufgaben, mobile Transaktionen, vereinfachte Buchungsprozesse und verbesserte Zahlungsmöglichkeiten.
Die neue Mitgliedersoftware des Resorts ermöglicht die Selbstverwaltung von Mitgliedschaften, während das Wohnungsverwaltungssystem die Betriebsabläufe für die Vermietung von Immobilien und die Einkommensverteilung an Eigentümer vereinfacht.
- Complete digital transformation with 13 integrated solutions replacing fragmented systems
- Implementation of automated systems to reduce administrative tasks and improve staff efficiency
- Enhanced revenue management capabilities through integrated membership and residence management systems
- Improved data consistency and operational visibility across all resort functions
- None.
Insights
The implementation of 13 integrated software solutions at Kiva Dunes represents a strategic win for Agilysys in the competitive hospitality software market. While the deal's specific financial terms aren't disclosed, this comprehensive deployment showcases AGYS's ability to displace multiple vendors with its unified ecosystem - a key competitive advantage that typically leads to higher-margin recurring revenue and stronger customer retention.
The most compelling aspect is the cross-selling success, with Kiva Dunes adopting solutions across PMS, POS, payments, mobile transactions and specialized modules for membership and residence management. This validates AGYS's platform strategy and suggests strong potential for similar wins at other mixed-use hospitality properties. For investors, these multi-product deployments typically generate 2-3x more revenue than single-solution sales while creating deeper customer relationships that resist competitive displacement.
This implementation highlights several technically impressive aspects of AGYS's cloud-native architecture. The ability to simultaneously deploy 13 integrated solutions demonstrates robust scalability and seamless data interoperability - critical differentiators in the fragmented hospitality tech market. The unified platform approach eliminates the common pain point of disparate systems that don't communicate effectively.
The membership and residence management modules are particularly noteworthy, as they address complex requirements around revenue allocation, owner statements and privileged access that many competitors struggle to handle elegantly. The self-service portal capabilities reduce operational overhead while improving the user experience. This technical sophistication positions AGYS well against both legacy vendors and newer cloud-only providers.
This deal holds broader market implications beyond just Kiva Dunes. The hospitality industry's shift toward integrated, cloud-based platforms represents a multi-billion dollar opportunity as properties replace legacy systems. Kiva Dunes' pain points - disconnected systems, inconsistent data, finger-pointing between vendors - are common across the industry, creating a strong value proposition for AGYS's unified approach.
The inclusion of specialized modules for membership and residence management is strategically significant, as it positions AGYS to target the growing market for mixed-use hospitality properties that combine traditional hotel operations with membership clubs and rental management. This expanding segment typically generates higher revenue per property and benefits from integrated software solutions that can handle complex business models.
– State-of-the-art software extends automation across revenue centers and ensures collaborative data sharing and operational insights to enhance staff satisfaction and efficiency levels and elevate guest experiences –
Kiva Dunes selected multiple solutions in the Agilysys Hospitality and Leisure Ecosystem to elevate automation and collaboration across the resort’s operations and staff – including membership and residence management teams – to enhance guest experiences, free more time for staff to engage with guests and members, and identify revenue opportunities and cost efficiencies. Agilysys worked with Kiva Dunes to implement 13 solutions simultaneously across the property so that they work together to share data, simplify property-wide transactions and deliver new insights to improve operating productivity and personalize guest experiences.
The resort features more than 3,000 feet of private beachfront, a tennis facility, a membership beach club, an award-winning golf course, and accommodations that include condominiums, vacation homes and holiday rentals. The property had been using software systems from multiple different vendors before choosing to replace all of them with modern cloud-native Agilysys software solutions designed to work seamlessly together while also delivering best-in-class performance for each function.
The solutions previously in place did not easily share guest data nor transaction visibility and did not enable coordinated processes across the property, which led to frustrations for staff and guests.
Katie Avant, Director of Marketing for Kiva Dunes, explained the factors that led to replacing the property’s existing software solutions. “Our team would do a terrific job consistently going the extra mile to provide exceptional experiences throughout a guest’s stay, only for guests to have a complicated check-out experience when departing,” Ms. Avant explained.
“Data was not consistent nor accurate across the resort. When we raised issues with the different software vendors in place, they often blamed each other, which would result in us being asked to pay for additional software programming costs,” Ms. Avant continued. “In addition, training on multiple systems was expensive and time-consuming given our percentage of seasonal staff.”
Ms. Avant noted that recommendations from others contributed to Kiva Dunes’ confidence in selecting Agilysys. “We researched alternatives online and spoke to several industry peers who all wholeheartedly endorsed Agilysys software technology,” Ms. Avant said. “We didn’t realize it was possible for software to achieve such simplicity and elegance across a resort as complex as Kiva Dunes. We feel we have now found the perfect technology partner, and we are excited to experience the positive impact these solutions, working together, will have on our guests, employees and overall business,” she added.
Jeba Kingsley, Senior Vice President of Professional Services for Agilysys, said, “Like many properties, Kiva Dunes was using legacy technology that did not support the leadership team’s goals for optimizing revenue per guest, automating administrative tasks to free staff member time to interact with guests, and perfecting guest experiences end-to-end throughout every stay,” Mr. Kingsley said.
“Despite the team’s commitment, delivering exceptional guest experiences was undermined by systems not working together seamlessly, which led to delays in service, lost opportunities to delight guests and staff frustrations across the property,” Mr. Kingsley continued. “With an integrated, modern ecosystem of Agilysys solutions now in place, Kiva Dunes is well-equipped to achieve its goals today and in the future as the property evolves,” he concluded.
In addition to solutions for PMS, POS and Golf, Kiva Dunes implemented software that enhances payment efficiency and security; enables mobile transactions and information access; improves booking and check-in/check-out experiences; reserves dining and leisure activities; automates service requests; and simplifies retail and gift card purchases. The resort also has streamlined internal operations across its sales, marketing and catering departments and has eliminated repetitive administrative tasks so staff members can focus on delighting guests, confident that operations and service levels will remain consistent and efficient.
Another factor driving Kiva Dunes’ decision to choose software solutions across Agilysys’ ecosystem was the unique ability to complement PMS, POS and other hospitality software with easily integrated Membership and Residence Management software. Agilysys Membership enables Kiva Dunes to easily define and manage membership tiers, privileges and transaction flows and to provide members with a branded online self-service portal. Without staff assistance, members can use the portal to create individual and family accounts, manage profiles and preferences, add guests, manage dependent cards and spending limits, check balances, utilize privileges, view and register for events, book reservations and tee times and redeem loyalty points.
Agilysys Residence Management enables Kiva Dunes and its property owners to manage condo, villa and home rentals online, including residence availability and profitability analysis, bookings, statements, expenses and payments, with this information accessible in the PMS. The software also manages revenue allocations and splits among individual owners, the association and the property, and significantly reduces the time it takes the accounting staff to calculate, distribute and report revenues and expenses to owners.
About Agilysys
Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to delight guests consistently, retain staff and grow margins. The Agilysys
For more information about Kiva Dunes, visit: www.kivadunes.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250121216543/en/
Media Contacts:
jennifer.reeves@agilysys.com
Rest of World: Alan Edwards +44 7795226163
alan.edwards@agilysys.com
or Champion Communications +44 207 030 3818
agilysys@championcomms.com
Investor Contact:
Jessica Hennessy, Agilysys, Inc., 770-810-6116
jessica.hennessy@agilysys.com or investorrelations@agilysys.com
Source: Agilysys, Inc.
FAQ
What software solutions did Kiva Dunes implement from Agilysys (AGYS)?
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