Hamilton Island Enterprises Selects 11 Agilysys Modern Software Solutions – Including Versa Property Management (PMS) – To Enhance Guest Experiences and Support Operational Efficiencies
Hamilton Island Enterprises (HIE) has selected Agilysys' Versa Property Management System (PMS) along with 10 complementary solutions to enhance guest experiences and operational efficiencies. Located in Australia's Whitsunday Islands, Hamilton Island will implement these cloud-native solutions to streamline online and call centre bookings for accommodation, golf, spa, and activities.
The new implementation includes features for improved employee management, enhanced mobile service options, digital check-in/check-out, mobile food ordering, digital marketing, document management, and secure payment handling. HIE, already using Agilysys InfoGenesis POS system, chose Versa PMS after a rigorous selection process that involved front-line staff, management, and industry experts.
The key advancement is the system's ability to manage bookings and payments across various business aspects, including accommodation, dining, golf, spa, activities, and experiences.
Hamilton Island Enterprises (HIE) ha selezionato il Versa Property Management System (PMS) di Agilysys insieme a 10 soluzioni complementari per migliorare l'esperienza degli ospiti e l'efficienza operativa. Situata nelle Whitsunday Islands in Australia, Hamilton Island implementerà queste soluzioni native cloud per semplificare le prenotazioni online e telefoniche per alloggi, golf, spa e attività.
La nuova implementazione include funzionalità per una migliore gestione dei dipendenti, opzioni di servizio mobile avanzate, check-in/check-out digitale, ordinazioni di cibo tramite mobile, marketing digitale, gestione documentale e gestione sicura dei pagamenti. HIE, già utilizzando il sistema POS InfoGenesis di Agilysys, ha scelto il Versa PMS dopo un rigoroso processo di selezione che ha coinvolto il personale di prima linea, la direzione e esperti del settore.
Il principale avanzamento è la capacità del sistema di gestire prenotazioni e pagamenti attraverso vari aspetti aziendali, inclusi alloggio, ristorazione, golf, spa, attività ed esperienze.
Hamilton Island Enterprises (HIE) ha seleccionado el Versa Property Management System (PMS) de Agilysys junto con 10 soluciones complementarias para mejorar la experiencia de los huéspedes y la eficiencia operativa. Ubicada en las Islas Whitsunday de Australia, Hamilton Island implementará estas soluciones nativas en la nube para agilizar las reservas en línea y por teléfono para alojamiento, golf, spa y actividades.
La nueva implementación incluye características para mejorar la gestión de empleados, opciones de servicio móvil mejoradas, check-in/check-out digital, pedidos de comida móvil, marketing digital, gestión de documentos y manejo seguro de pagos. HIE, que ya utiliza el sistema POS InfoGenesis de Agilysys, eligió el Versa PMS después de un riguroso proceso de selección que involucró al personal de primera línea, la dirección y expertos de la industria.
El avance clave es la capacidad del sistema para gestionar reservas y pagos en varios aspectos del negocio, incluidos alojamiento, restauración, golf, spa, actividades y experiencias.
해밀턴 아일랜드 엔터프라이즈 (HIE)는 고객 경험과 운영 효율성을 향상시키기 위해 Agilysys의 버사 재산 관리 시스템 (PMS)과 10개의 보완 솔루션을 선택했습니다. 호주 휘트선데이 제도에 위치한 해밀턴 아일랜드는 숙박, 골프, 스파 및 활동에 대한 온라인 및 전화 예약을 간소화하기 위해 이러한 클라우드 기반 솔루션을 구현할 것입니다.
새로운 구현에는 직원 관리 개선, 향상된 모바일 서비스 옵션, 디지털 체크인/체크아웃, 모바일 음식 주문, 디지털 마케팅, 문서 관리 및 안전한 결제 처리 기능이 포함됩니다. HIE는 이미 Agilysys의 InfoGenesis POS 시스템을 사용하고 있으며, 프론트라인 직원, 경영진 및 산업 전문가들이 참여한 철저한 선택 과정을 거쳐 Versa PMS를 선택했습니다.
주요 발전은 시스템이 숙박, 식사, 골프, 스파, 활동 및 경험을 포함한 다양한 사업 측면에서 예약 및 결제를 관리할 수 있는 능력입니다.
Hamilton Island Enterprises (HIE) a sélectionné le Versa Property Management System (PMS) d'Agilysys ainsi que 10 solutions complémentaires pour améliorer l'expérience des clients et l'efficacité opérationnelle. Située dans les Whitsunday Islands en Australie, Hamilton Island mettra en œuvre ces solutions natives dans le cloud pour rationaliser les réservations en ligne et par téléphone pour l'hébergement, le golf, le spa et les activités.
La nouvelle mise en œuvre comprend des fonctionnalités pour une meilleure gestion des employés, des options de service mobile améliorées, l'enregistrement/livraison numérique, la commande de nourriture par mobile, le marketing numérique, la gestion documentaire et le traitement sécurisé des paiements. HIE, qui utilise déjà le système POS InfoGenesis d'Agilysys, a choisi le Versa PMS après un processus de sélection rigoureux impliquant le personnel de première ligne, la direction et des experts du secteur.
Le principal avancement est la capacité du système à gérer les réservations et les paiements à travers divers aspects de l'entreprise, y compris l'hébergement, la restauration, le golf, le spa, les activités et les expériences.
Hamilton Island Enterprises (HIE) hat das Versa Property Management System (PMS) von Agilysys sowie 10 ergänzende Lösungen ausgewählt, um das Gästeerlebnis und die Betriebseffizienz zu verbessern. Die Hamilton Island, gelegen in den Whitsunday Islands Australiens, wird diese cloud-nativen Lösungen implementieren, um Online- und Telefonbuchungen für Unterkünfte, Golf, Spa und Aktivitäten zu optimieren.
Die neue Implementierung umfasst Funktionen zur verbesserten Mitarbeiterverwaltung, erweiterte mobile Serviceoptionen, digitalen Check-in/Check-out, mobile Essensbestellungen, digitales Marketing, Dokumentenmanagement und sichere Zahlungsabwicklung. HIE, das bereits das Agilysys InfoGenesis POS-System verwendet, wählte das Versa PMS nach einem rigorosen Auswahlprozess, an dem Frontmitarbeiter, das Management und Branchenexperten beteiligt waren.
Der wesentliche Fortschritt ist die Fähigkeit des Systems, Buchungen und Zahlungen in verschiedenen Geschäftsbereichen zu verwalten, einschließlich Unterkunft, Gastronomie, Golf, Spa, Aktivitäten und Erlebnisse.
- Expansion of existing customer relationship, indicating strong product satisfaction
- Implementation of 11 new software solutions, suggesting significant contract value
- Integration capabilities between POS and PMS systems, potentially increasing operational efficiency
- None.
Insights
This comprehensive deal marks a significant strategic win for Agilysys, transforming a single-product relationship into a full-suite implementation that substantially increases the company's revenue potential from Hamilton Island Enterprises. The expansion from InfoGenesis POS to 11 integrated solutions demonstrates Agilysys' strong product-market fit and ability to capture larger shares of customers' technology budgets.
The selection of Versa PMS as the core system, along with ten complementary solutions, positions Agilysys to generate higher-margin recurring revenue through its cloud-native platform. This type of integrated deployment typically results in stronger customer retention due to the increased switching costs and operational dependencies created by deep system integration.
Particularly noteworthy is the strategic importance of this implementation in the APAC region, where Hamilton Island represents a prestigious reference customer. The comprehensive nature of this deployment - spanning accommodation, dining, golf, spa, and activities management - showcases Agilysys' ability to serve complex, multi-faceted hospitality operations. This positions the company favorably for similar large-scale opportunities in the region's luxury resort market.
The cloud-native architecture of the Versa PMS ecosystem provides several competitive advantages:
- Reduced infrastructure costs and maintenance requirements for customers
- Faster deployment and updates across multiple properties
- Enhanced scalability to accommodate seasonal demand fluctuations
- Improved integration capabilities with third-party systems
This deal also validates Agilysys' product development strategy, particularly its investment in mobile guest self-service capabilities and operational efficiency tools. The comprehensive suite approach helps protect the company's market position against both traditional competitors and newer cloud-native entrants in the hospitality software space.
-- Long-time Agilysys InfoGenesis POS customer further modernizes guest experiences through unified PMS, booking, spa, golf, and mobile guest self-service software solutions –
Located in the Whitsunday Islands in the heart of the world-heritage listed Great Barrier Reef, Hamilton Island is one of Australia’s most sought-after holiday destinations. With a year-round tropical climate, an array of world-class dining and leisure experiences, a vibrant calendar of highly anticipated events and accommodation options ranging from family-friendly holiday homes to luxury resorts, Hamilton Island attracts guests seeking everything from relaxation to adventure.
As part of its ongoing commitment to delivering seamless and personalised guest experiences, HIE identified an opportunity to integrate a more flexible and innovative property management system (PMS) to support its diverse operations, improve efficiency, and provide a seamless digital journey for both guest and employees.
Mark Van Santvoort, General Manager of IT for HIE, led the new PMS evaluation, engaging front-line and back-of-house employees, management and industry experts to ensure the selected technology met the needs of both employees and guests.
“Engaging our teams at every level was key to selecting a solution that truly supports our operations and guest experience,” said Mr. Van Santvoort. “Our goal was to implement a cost-effective cloud-native system that is intuitive, adaptable, and enhances both efficiency and service delivery across the island. Also important was procuring a system that was supported by training and support from its software provider,” he added.
Following a rigorous selection process that included detailed discovery sessions with multiple providers, HIE chose Versa PMS from Agilysys, along with 10 complementary solutions in the Versa PMS ecosystem, to enhance operational efficiency and guest services. These solutions will streamline online and call centre bookings for accommodation, golf, spa and activities; improve employee management; and enhance mobile service options, including on-demand mobile food and beverage ordering, digital check-in and check-out; digital marketing and document management, and secure payment handling.
“Through our collaboration with Agilysys, we saw an opportunity to integrate a suite of advanced, best-in-class software solutions tailored to the unique needs of our island operations,” Mr. Van Santvoort said. “By optimising digital interactions and automating repetitive tasks, we are making it easier for our teams to focus on delivering the warm, world-class service for which Hamilton Island is known.”
One of the key advancements of the new system is the ability to manage bookings and payments across various aspects of the business, including accommodation, dining, golf, spa, activities and experiences.
HIE’s selection of Agilysys was strengthened by its longstanding relationship with the Company as a user of the Agilysys InfoGenesis Point-of-Sale (POS) system. “The ability to easily integrate our POS with a next-generation PMS and complementary solutions was a key factor. Agilysys’ proven support and responsiveness reinforced our confidence in this partnership,” Mr. Van Santvoort explained.
“We are proud to partner with Hamilton Island Enterprises in enhancing the guest and employee experience through innovative hospitality solutions,” said Tony Marshall, Vice President and Managing Director, APAC, for Agilysys. “HIE’s commitment to excellence and operational efficiency makes them an ideal partner for leveraging our advanced technology to support their vision for world-class hospitality.”
About Agilysys
Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. The Agilysys
About Hamilton Island
Hamilton Island is the Southern Hemisphere’s largest integrated island resort, offering a diverse range of accommodation options, from self-catering holiday homes and apartments to luxury hotels, including the six-star qualia and its new boutique hotel, The Sundays opening in April 2025. Guests can enjoy 20 casual and fine-dining restaurants, two spas, a 300+ berth marina, and over 65 tours and activities. Visitors to Hamilton Island can experience the best of Australia’s natural beauty—calm turquoise waters, secluded beaches, fascinating coral reefs, and diverse flora and fauna. The only island in the Whitsundays with its own commercial jet airport, Hamilton Island is easily accessible via short direct flights from major Australian East Coast cities, or boat transfers from the
View source version on businesswire.com: https://www.businesswire.com/news/home/20250217703187/en/
Media Contacts for Agilysys:
Rest of World: Alan Edwards/Champion Communications +44 207 030 3818
agilysys@championcoimms.com
Investor Contact for Agilysys:
Jessica Hennessy, Agilysys, Inc., 770-810-6116
jessica.hennessy@agilysys.com or investorrelations@agilysys.com
Media Contact for Hamilton Island:
Caroline Denyer: +61 (04)33 995 947
cdenyer@hamiltonisland.com.au or pr@hamiltonisland.com.au
Source: Agilysys, Inc.
FAQ
What new software solutions did Hamilton Island Enterprises select from Agilysys (AGYS)?
How will the new Agilysys (AGYS) Versa PMS implementation benefit Hamilton Island's operations?
What existing Agilysys (AGYS) solution was Hamilton Island already using?
What features are included in the new Agilysys (AGYS) implementation for Hamilton Island?
