Famous Foods Street Eats in Resorts World Las Vegas Serves Up Modern, Innovative Guest Dining Through the Agilysys InfoGenesis Point-of-Sale (POS) Platform and Kiosks
Agilysys, Inc. (Nasdaq: AGYS) announced that Famous Foods Street Eats at Resorts World Las Vegas has chosen the Agilysys InfoGenesis Point-of-Sale (POS) platform, guest-facing kiosks, and related solutions to improve operational efficiency and dining experiences across 16 culinary stalls. The 24,000 square-foot dining emporium needed greater POS system flexibility to accommodate specific requirements for improving efficiency and satisfaction for both restaurateurs and diners.
The new system allows real-time menu and price changes, dynamic menu display based on operating hours, SMS notifications for order pickup, and segmented kitchen order transmission. The implementation includes 34 IG Kiosks, Agilysys Pay for secure payments, Agilysys Analyze for insights, and Agilysys Kitchen Display System (KDS) for optimized kitchen operations. The system also enables flexible payment options, including player points redemption and room charges.
Agilysys, Inc. (Nasdaq: AGYS) ha annunciato che Famous Foods Street Eats presso il Resorts World Las Vegas ha scelto la piattaforma Agilysys InfoGenesis Point-of-Sale (POS), i chioschi per gli ospiti e soluzioni correlate per migliorare l'efficienza operativa e le esperienze culinarie in 16 chioschi gastronomici. Il ristorante di 24,000 piedi quadrati aveva bisogno di una maggiore flessibilità del sistema POS per soddisfare requisiti specifici volti a migliorare l'efficienza e la soddisfazione sia dei ristoratori che dei clienti.
Il nuovo sistema consente modifiche in tempo reale di menu e prezzi, visualizzazione dinamica del menu in base all'orario di apertura, notifiche SMS per il ritiro degli ordini e trasmissione segmentata degli ordini in cucina. L'implementazione include 34 chioschi IG, Agilysys Pay per pagamenti sicuri, Agilysys Analyze per approfondimenti e il Sistema di Visualizzazione in Cucina Agilysys (KDS) per ottimizzare le operazioni in cucina. Il sistema consente inoltre opzioni di pagamento flessibili, comprese le riscossioni di punti giocatore e le spese in camera.
Agilysys, Inc. (Nasdaq: AGYS) anunció que Famous Foods Street Eats en el Resorts World Las Vegas ha elegido la plataforma Agilysys InfoGenesis Point-of-Sale (POS), quioscos para los huéspedes y soluciones relacionadas para mejorar la eficiencia operativa y las experiencias gastronómicas en 16 puestos culinarios. El emporio de comidas de 24,000 pies cuadrados necesitaba una mayor flexibilidad en el sistema POS para adaptarse a requisitos específicos que mejoraran la eficiencia y la satisfacción tanto de los restauranteros como de los comensales.
El nuevo sistema permite cambios en tiempo real en los menús y precios, visualización dinámica del menú según las horas de operación, notificaciones por SMS para la recogida de pedidos y transmisión segmentada de órdenes a la cocina. La implementación incluye 34 Quioscos IG, Agilysys Pay para pagos seguros, Agilysys Analyze para obtener información y el Sistema de Visualización de Cocina de Agilysys (KDS) para optimizar las operaciones de cocina. El sistema también permite opciones de pago flexibles, incluyendo el canje de puntos de jugador y cargos a la habitación.
Agilysys, Inc. (Nasdaq: AGYS)는 Resorts World Las Vegas의 Famous Foods Street Eats가 Agilysys InfoGenesis 판매 시점(POS) 플랫폼, 고객용 키오스크 및 관련 솔루션을 선택하여 16개 요리 매장에서 운영 효율성과 다이닝 경험을 개선했다고 발표했습니다. 24,000 평방피트 규모의 레스토랑은 효율성과 고객 만족도를 높이기 위한 특정 요구 사항을 수용하기 위해 더 큰 POS 시스템 유연성이 필요했습니다.
이 새로운 시스템은 실시간 메뉴 및 가격 변경, 운영 시간에 따른 동적 메뉴 표시, 주문 픽업을 위한 SMS 알림 및 세분화된 주방 주문 전송을 허용합니다. 구현에는 34개의 IG 키오스크, 안전한 결제를 위한 Agilysys Pay, 통찰력 확보를 위한 Agilysys Analyze, 그리고 최적화된 주방 운영을 위한 Agilysys 주방 디스플레이 시스템(KDS)이 포함됩니다. 이 시스템은 플레이어 포인트 적립 및 객실 요금을 포함한 유연한 결제 옵션도 제공합니다.
Agilysys, Inc. (Nasdaq: AGYS) a annoncé que Famous Foods Street Eats au Resorts World Las Vegas a choisi la plateforme Agilysys InfoGenesis Point-of-Sale (POS), des bornes pour les clients et des solutions connexes pour améliorer l'efficacité opérationnelle et les expériences culinaires dans 16 stands gastronomiques. L'emporium de restauration de 24 000 pieds carrés avait besoin d'une plus grande flexibilité du système POS pour répondre à des exigences spécifiques en matière d'amélioration de l'efficacité et de la satisfaction tant des restaurateurs que des clients.
Le nouveau système permet des modifications de menu et de prix en temps réel, un affichage dynamique des menus en fonction des heures d'ouverture, des notifications par SMS pour le retrait des commandes et une transmission segmentée des commandes en cuisine. L'implémentation comprend 34 bornes IG, Agilysys Pay pour des paiements sécurisés, Agilysys Analyze pour des insights, et le système d'affichage en cuisine Agilysys (KDS) pour optimiser les opérations en cuisine. Le système permet également des options de paiement flexibles, y compris l'échange de points de joueur et des frais de chambre.
Agilysys, Inc. (Nasdaq: AGYS) hat bekannt gegeben, dass Famous Foods Street Eats im Resorts World Las Vegas die Agilysys InfoGenesis Point-of-Sale (POS) Plattform, kundenseitige Kiosks und verwandte Lösungen ausgewählt hat, um die Betriebseffizienz und das Gastronomieerlebnis über 16 kulinarische Stände hinweg zu verbessern. Das 24.000 Quadratfuß große Speisehaus benötigte eine größere Flexibilität im POS-System, um spezifische Anforderungen zur Verbesserung der Effizienz und Zufriedenheit sowohl für Gastronomen als auch für Gäste zu erfüllen.
Das neue System ermöglicht in Echtzeit Änderungen an Menü und Preisen, dynamische Menüanzeigen basierend auf den Öffnungszeiten, SMS-Benachrichtigungen zur Abholung von Bestellungen und segmentierte Küchenauftragsübertragungen. Die Implementierung umfasst 34 IG-Kiosks, Agilysys Pay für sichere Zahlungen, Agilysys Analyze für Einblicke und das Agilysys Kitchen Display System (KDS) zur Optimierung der Küchenabläufe. Das System ermöglicht auch flexible Zahlungsoptionen, einschließlich der Einlösung von Spielerpunkten und Zimmerabrechnungen.
- Implementation of Agilysys InfoGenesis POS platform and kiosks to improve operational efficiency
- Real-time menu and price update capabilities for individual food stalls
- SMS notification system for order pickup, enhancing customer experience
- Integration with gaming systems for player points redemption
- Automated multi-station routing for efficient order preparation
- Deployment of Agilysys Pay for secure payment processing
- Implementation of Agilysys Analyze for business insights and decision-making
- None.
-- Agilysys best-in-class POS technology improves efficiency and configurability for culinary stalls and elevates convenience for diners --
Famous Foods Street Eats at Resorts World Las Vegas. The only destination in the country with the most Michelin Plate and Bib Gourmand recognized concepts under one roof. (Photo: Business Wire)
This unique dining concept immerses visitors in an interactive “street food” destination featuring critically acclaimed chefs and restaurateurs. Since the food hall opened in 2021, visitors have been able to view, order and pay for their dining selections at interactive kiosks presenting menus and visuals from all stalls, eliminating the need to queue up to order, pay and wait for meals at different stalls.
Over time, the Resorts World Food & Beverage team needed greater POS system flexibility to accommodate certain specifications for improving efficiency and satisfaction for both restaurateurs and diners. For example, the team wanted each restaurant to be able to change menus and prices and offer specials on the digital kiosks in real-time without requiring downtime that would impact other restaurants.
Because not all food stalls have the same operating hours, the team wanted to dynamically remove menus of venues when outside of operating hours and then redisplay them when the venues were again open. They also wanted diners to relax at their tables during meal preparation and receive an SMS text when orders were ready for pick-up. For kitchen staff, the team wanted to be able to segment each food stall’s items from the consolidated orders and transmit to each kitchen only its own food items for preparation.
These and other innovation desires – such as enabling kiosks to interact with gaming systems so diners can pay using Resorts World player points – prompted Bart Mahoney, Vice President of Food and Beverage for Resorts World Las Vegas, to replace the existing POS and kiosk system with the modern, flexible and scalable Agilysys InfoGenesis POS platform, IG Kiosks and related solutions.
Mr. Mahoney explained, “With our business growing and guest expectations evolving, it became clear that we needed a more robust and user-friendly system than the one we had. Agilysys InfoGenesis stood out as the ideal solution to streamline our processes, improve flexibility and provide a seamless experience for both our staff and guests.”
Mr. Mahoney continued, “We chose Agilysys because of its proven track record delivering reliable, cutting-edge technology solutions for the hospitality industry. Agilysys offered the perfect blend of innovation, ease-of-use and flexibility, allowing us to configure the systems to cater to our unique operational needs. Their strong customer support and the deep industry expertise in their R&D and implementation teams made them the clear choice for us.”
Several guest benefits also factored into the decision. “Fast order-to-pick-up times, the convenience of being able to relax at a table with dining companions rather than wait in a queue while orders are being prepared, and flexible, personalized payment options that include room-charges and player points redemption all elevate our guest experience,” Mr. Mahoney added. “Agilysys was able to fulfill all of our requests for automating smooth, streamlined processes to reduce wait times, create memorable visits and make every interaction feel effortless.”
The IG Kiosks enable diners to select menu items, process payments and print receipts from an intuitive screen display that requires no training to use. Not only do the kiosks eliminate the need for each venue to invest in counter service staff, but they also ensure orders and payments are always accurate and eliminate queuing at each food stall for placing and picking up orders. Each venue can update menu items, prices and specials in real-time without impacting kiosk availability for the other venues, and diners can pay using player points, room charges, payroll deductions (if employed by Resorts World Las Vegas) and credit cards. For orders that consolidate items from multiple menus, automated multi-station routing splits out items by food stall before transmitting so that each Kitchen Display System (KDS) receives only items pertaining to that venue, speeding up order preparation.
In addition to the InfoGenesis POS platform and 34 IG Kiosks, the Resorts World F&B team also deployed Agilysys Pay for executing secure payments through the hospitality industry’s leading P2PE (point-to-point encrypted) and PCI-validated payment gateway; Agilysys Analyze for insights on demand patterns, diner volume and flow, fast- and slow-moving items that impact inventory and procurement decisions, food stall production metrics and table service metrics such as capacity utilization and turn times; and Agilysys Kitchen Display System (KDS) to optimize kitchen operations and food preparation through digital order management.
Ryan Carrier, Area Vice President, Gaming, for Agilysys observed, “It is exciting when a customer operates a venue with specific and complex business and guest experience requirements that challenge us to align our technology with their desires. Famous Foods Street Eats in Resorts World Las Vegas presented such an opportunity, and it has been gratifying to deliver capabilities and performance other providers could not. We are proud to be part of this exceptional celebration of food culture, where every guest can enjoy something extraordinary and unique.”
About Agilysys
Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. The Agilysys
View source version on businesswire.com: https://www.businesswire.com/news/home/20241007406701/en/
Media Contacts:
Rest of World: Alan Edwards/Champion Communications +44 207 030 3818
agilysys@championcoimms.com
Investor Contact:
Jessica Hennessy, Agilysys, Inc., 770-810-6116 investorrelations@agilysys.com
Source: Agilysys, Inc.
FAQ
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