Agilysys Unveils Software Innovations at G2E 2024 to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences

Rhea-AI Summary

Agilysys, Inc. (Nasdaq: AGYS) announced new and enhanced software solutions for gaming properties at the upcoming Global Gaming Expo (G2E) 2024. Key highlights include:

1. Enhanced Agent Dashboard in Agilysys LMS Property Management System for tracking and rewarding upsell revenue.
2. New Interactive eCoupon Capability in Agilysys LMS and Loyalty & Promotions for personalized guest incentives.
3. Agilysys Express Kiosk and Mobile enhancements to accelerate guest service and reduce staff workload.
4. Agilysys Guest App updates catering to casino and gaming hotel guests.
5. AI-powered improvements in Agilysys SWS for automated invoicing.
6. Agilysys guestsense.ai powering the Upsell Engine and Spa operations.

These innovations aim to elevate guest service, alleviate staff stress, and streamline operations in gaming properties.

Positive

• Introduction of AI-powered upgrades to enhance efficiency and revenue
• Implementation of fast self-serve check-in technology to reduce wait times
• Expansion of mobile capabilities for improved guest experience
• Integration with CLEAR identity verification service for faster check-in
• Addition of two-way real-time video chat feature for 24/7 guest support
• Automated invoicing system to streamline the invoice-to-payment process
• AI-powered upsell engine to optimize room upgrade offers
• Enhanced spa operations with AI-driven scheduling and revenue management

Negative

• None.

Insights

Tech Expert

Agilysys' new software innovations for gaming properties demonstrate a significant leap in operational efficiency and guest experience enhancement. The AI-powered upgrades and self-serve check-in technology address critical pain points in the industry, particularly during peak periods.

Key highlights include:

• Enhanced upselling capabilities with agent performance tracking
• Personalized eCoupon system for targeted guest incentives
• Express Kiosk improvements, including CLEAR identity verification and video chat support
• Gaming-specific enhancements to the Guest App
• AI-powered invoice automation in SWS
• Advanced AI applications in upselling, spa management and revenue optimization

These innovations could significantly reduce operational costs and increase revenue streams for gaming properties. The reported reduction in check-in times from hours to minutes during peak periods is particularly impressive and could lead to improved guest satisfaction and increased time on gaming floors.

While the impact is positive, the true test will be in widespread adoption and long-term performance metrics. Investors should monitor customer uptake and financial results in upcoming quarters to gauge the success of these innovations.

-- New offerings include AI-powered upgrades, fast self-serve check-in technology and expanded mobile capabilities --

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced new and enhanced solutions gaming properties can use to elevate guest service, alleviate staff workload stress and streamline operations. The new offerings will be showcased at the upcoming Global Gaming Expo (G2E) 2024, October 7^th – 10^th 2024, The Venetian Expo, Las Vegas, #G2E2024.

Agilysys LMS Property Management system now enables tracking and rewarding upsell revenue by agent. (Graphic: Business Wire)

Key solution highlights:

1. Enhanced Agent Dashboard in Agilysys LMS Property Management System Enables Rewarding Employees for Effective Upselling. A new interactive dashboard tracks upsell revenue by agent to enable properties to gamify their upsell programs to increase participation and highlight and reward top performers. (Screen visuals attached.)
2. New Interactive eCoupon Capability in Agilysys LMS and in Agilysys Loyalty & Promotions Enhances Real-Time Incentives for Guests. eCoupon capabilities enable properties to create and email interactive, personalized coupons to guests automatically upon check-in. Coupons can be created based on any field in the reservation so they can be tailored to numerous parameters such as length of stay, guest address or player status. For example, a casino might offer its top players special pricing and reservations at its high-end restaurants and exclusive nightclubs; guests staying 3 nights or more free cocktail coupons to redeem at any property bar; or guests with local zip codes “locals only discounts” at retail shops on the property. eCoupons can be distributed by email while also being visible in connected loyalty apps and to staff at participating outlets on the property.
3. Agilysys Express Kiosk and Agilysys Express Mobile Enhancements Accelerate Guest Service and Reduce Staff Workload Stress, Especially During Peak Periods. Three new Express Kiosk enhancements meaningfully shorten guest check-in times and eliminate long lines that can overwhelm staff during peak periods. In fact, when a 3,600-room casino hotel in Las Vegas deployed 25 Agilysys Express Kiosks, 75% of guests elected to use the kiosks for check-in/check-out, dramatically reducing staff stress and increasing guest satisfaction while also slashing wait times during peak check-in periods by a factor of 6. New enhancements include:
   • Agilysys Express Mobile is now integrated with the CLEAR identity verification service to speed check-in by having guests pre-verify their identities using an embedded CLEAR interface. Properties can satisfy guest security requirements by accessing the verified data.
   • Guests who use advance check-in on their mobile devices now receive a QR code that they can scan at kiosks on property to pick-up room keys, voiding the need to obtain room keys from front desk agents.
   • Agilysys Express Kiosks now provide a two-way real-time video chat feature that enables guests who have questions while checking in at a kiosk to connect with representatives for assistance, ensuring 24/7 support even in peak periods. Representatives in a central location can monitor multiple kiosks in different locations and are able to view the identification data the guest scanned so they can provide swift, accurate assistance. Representatives can change or complete reservations during the video chat and guide guests to pick up their keys at the kiosk to avoid waiting for a front desk agent. (See visual attached.)
4. Agilysys Guest App Now Includes Player and Gaming Property Enhancements. The Agilysys Guest App – an all-in-one mobile app that appears under the property’s brand for guests to use to book, reserve, order and explore everything the property offers – now can cater to the specialized needs of casino and gaming hotel guests. In addition to enabling booking (for rooms, spa, golf, dining and activities), check-in/check-out, digital key access, service requests and folio views, the app now provides:
   • Player number and PIN login for seamless access to gaming accounts and points to use when booking.
   • Current player rank display to enhance the loyalty experience.
   • The ability for properties to create and display casino offers that guests can view and book directly through the app.
5. Agilysys guestsense.ai Now Powers Automated Invoicing in Agilysys SWS. Agilysys SWS, an inventory and procurement system that accommodates the unique needs of casino and gaming properties, now leverages guestsense.ai to enable properties to intelligently automate invoicing, enhance verification accuracy and streamline the invoice-to-payment process. Invoices sent as email attachments are automatically extracted, and the guestsense.ai OCR server recognizes related data such as the vendor, order items, line-item details and charges before automatically finding related purchase order and receipt data. The system performs a three-way match among data on the invoice and its related purchase order and receipts using variance thresholds to verify invoice accuracy before automatically routing to the appropriate approver. When approved, invoices automatically route to the payment system and are cleared from the Agilysys SWS queue.
6. Agilysys guestsense.ai^TM Now Powers the Agilysys Upsell Engine. guestsense.ai is embedded Artificial Intelligence that powers the Agilysys Upsell Engine’s automated analysis and decision-making capabilities so that properties can optimize how they offer the right patron the right room upgrade at the right time and at the right price. As a patron checks in, AI considers a variety of real-time variables such as real-time capacity and real-time demand to determine an optimal price for a room upgrade. Prices assigned to offers also align with predictive logic regarding a patron’s likelihood to accept the offer. Properties can define rules for minimum and maximum allowable rates and timeframes for offers to be valid before expiring if not accepted.
7. Agilysys guestsense.ai^TM Now Utilizes Gaming Variables to Power Agilysys Spa. Guestsense.ai is built-in AI technology that leverages contextual variables, including a patron’s player status and points, real-time data and user-controlled rules to optimize scheduling, power conversational reservations, increase revenue and improve profitability for spa operations in casino properties. New AI-powered capabilities include Minimum Gap Restrictions, Revenue Management and Conversational Reservations.

• Minimum Gap Restriction – This feature helps a spa optimize revenue and profit. Spa operators can set a minimum gap between reservations, so a spa does not lose revenue for services that leave unsold gaps in schedules. Player status and points can be used as factors in showing reservation options to patrons. This feature mimics booking strategies of trained spa staff and is essential to optimize online bookings.
• Revenue Management – guestsense.ai now informs forecasting logic to enhance Dynamic Pricing and Dynamic Availability strategies to ensure spas book the right guests and services at the right times and prices to optimize revenue. The system can consider patron status, loyalty points, patron preferences, overall spend and other factors to prioritize reservation availability for its most loyal guests and to ensure peak demand periods are reserved for the most profitable services, making services with lower profitability available at lower-demand times.
• Spa “AI Concierge” Conversational Reservations – To help address labor challenges, Agilysys has partnered with PolyAI to provide full conversational reservations with a spa “AI concierge.” Conversational Reservations can provide a live booking experience 24 hours a day with an unlimited volume of calls so properties can avoid lost sales and maximize revenue.
• Spa Therapist Portal – Therapists now can log-in to a portal to privately view individual appointments, commissions and total earnings to track and manage their performance.

Kevin Hibbs, Agilysys Senior Director of Product Management, commented, "These innovations reflect our commitment to delivering high-value, cutting-edge software solutions tailored to how casino and gaming properties operate. We are committed to continuing to earn our place as the leading “go-to” partner for casino and gaming properties seeking solutions to maximize revenue, streamline operations and provide exceptional staff and guest experiences."

The new solutions already have demonstrated significant impact in gaming environments. Early adopters report that adding several kiosks eliminates check-in wait times five days a week and, during peak traffic times, significantly reduces check-in times. Before deploying kiosks, at peak check-in times guests had experienced waits as long as three hours. After deploying kiosks, the maximum wait time for guests checking in at peak times was less than 30 minutes. Furthermore, while checking-in with a front desk agent took an average of six minutes, guests were able to check-in at kiosks in less than four minutes. The high volume of guests at large casino resorts with thousands of rooms makes these efficiencies vital to guest satisfaction, enabling guests to move more quickly to gaming floors and other amenities.

G2E attendees (#G2E2024) are invited to experience these and other software technology innovations at Agilysys Booth #3800.

About Agilysys

Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20241002801725/en/

Media NORAM: Jen Reeves, Agilysys, 770-810-6007, jennifer.reeves@agilysys.com



Media Rest of World: Alan Edwards/Champion Communications +44 207 030 3818



agilysys@championcoimms.com



Investors: Jessica Hennessy, Agilysys, 770-810-6116, investorrelations@agilysys.com

Source: Agilysys, Inc.

FAQ

What new features did Agilysys (AGYS) announce for gaming properties at G2E 2024?

Agilysys announced several new features including an enhanced Agent Dashboard for upsell tracking, interactive eCoupon capabilities, Express Kiosk and Mobile enhancements, updates to the Guest App for casino guests, AI-powered automated invoicing, and AI-driven improvements to the Upsell Engine and Spa operations.

How does Agilysys (AGYS) plan to reduce check-in wait times at gaming properties?

Agilysys introduced Express Kiosk enhancements, including integration with CLEAR identity verification, QR code room key pickup, and two-way video chat support. These features aim to significantly reduce check-in times and eliminate long lines during peak periods.

What AI-powered solutions did Agilysys (AGYS) introduce for gaming properties?

Agilysys introduced guestsense.ai, which powers automated invoicing in SWS, optimizes the Upsell Engine for room upgrades, and enhances spa operations with features like Minimum Gap Restrictions, Revenue Management, and Conversational Reservations.

How does Agilysys (AGYS) plan to improve guest experiences in casino hotels?

Agilysys updated its Guest App with features specific to casino and gaming hotel guests, including player number and PIN login, current player rank display, and the ability for properties to create and display casino offers that guests can book directly through the app.