Aflac receives 2023 CIO 100 award from Foundry's CIO

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Aflac (AFL) Wins 2023 CIO 100 Award for Innovative IT Excellence and Digital Transformation

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• Aflac's commitment to digital solutions and innovation in IT has earned the company the prestigious 2023 CIO 100 award, recognizing its use of machine learning and artificial intelligence to transform the claims process. The award highlights Aflac's strategic and operational excellence in IT, showcasing its dedication to enhancing the customer experience and improving business processes.

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Award recognizes enterprise excellence and innovation in IT

COLUMBUS, Ga., Aug. 16, 2023 /PRNewswire/ -- Foundry's CIO has named Aflac, a leading provider of supplemental health insurance in the U.S.,¹ as a 2023 CIO 100 award winner. For more than 30 years, the CIO 100 awards have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in IT.

Aflac is committed to using digital solutions to make it easier for customers to buy; for the distribution team to sell, and for employees to work to ensure the company fulfills its promise to customers — to be there for policyholders to help with the expenses health insurance doesn't cover.

Aflac's award-winning project Code Based Processing platform transformed the way the company processes claims by using machine learning and artificial intelligence that can be leveraged to disrupt document-intensive and knowledge-driven manual processes within the insurance industry.

"Aflac is proud to be among the top CIO 100 honorees for 2023," said Aflac U.S. Chief Information Officer Shelia Anderson. "The Aflac IT team was instrumental in reimagining the claims process using cutting-edge tech capabilities and enhancing the claims experience for both our employees and policyholders. Machine learning and artificial intelligence have also significantly improved our claim accuracy, which is two-times better than the manual process alone."

The CIO 100 Awards recognizes 100 organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers.

"This year's class of award winners have distinguished themselves with many groundbreaking projects using AI, quantum computing, facial recognition, analytics, and more," said Anne McCrory, Group Vice President, Customer Experience and Operations, Events, at Foundry and the chair of the 2023 CIO awards programs. "Their innovations improve customer experiences, track sustainability and reduce risk, and have novel applications across industries, from pharma and health care to manufacturing, retail, software, and more. We look forward to highlighting their great accomplishments at the CIO 100 Symposium & Awards in August."

Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards on August 16 in Rancho Palos Verdes, California. Click here to view the 2023 CIO 100 honorees.

ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 67 years to millions of policyholders and customers through its subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1 provider of supplemental health insurance products.¹ In Japan, Aflac Life Insurance Japan is the leading provider of cancer and medical insurance policies in force. In 2021, the company became a signatory of the Principles for Responsible Investment (PRI). In 2022, the company was included in the Dow Jones Sustainability North America Index for the ninth year, the World's Most Ethical Companies by Ethisphere for the 17th consecutive year, Fortune's World's Most Admired Companies for the 22nd time and Bloomberg's Gender-Equality Index for the fourth consecutive year. To find out how to get help with expenses health insurance doesn't cover, get to know us at aflac.com or aflac.com/espanol. Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investors.aflac.com under "Sustainability."

ABOUT THE CIO 100 AWARDS
The annual CIO 100 Awards celebrate 100 organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. The award is an acknowledged mark of enterprise excellence. Coverage of the 2023 CIO 100 award-winning projects will be available online at CIO.com.

ABOUT CIO
CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT's role in achieving business goals. CIO is published by Foundry, an IDG Inc. Company. Company information is available at http://www.foundryco.com. Follow CIO on Twitter: @CIOonline & @CIOevents #CIO100 Follow CIO on LinkedIn Follow CIO on Facebook

¹LIMRA 2021 U.S. Supplemental Health Insurance Total Market Report

Media contact: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com

Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com

Aflac | WWHQ | 1932 Wynnton Road | Columbus, GA 31999

 

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SOURCE Aflac

FAQ

What is the significance of Aflac winning the 2023 CIO 100 award?

Aflac's recognition as a CIO 100 award winner highlights its excellence in IT and digital transformation, showcasing its commitment to leveraging technology for strategic and operational excellence.

How did Aflac use machine learning and AI in the award-winning project?

Aflac utilized machine learning and artificial intelligence in its Code Based Processing platform to revolutionize the claims process, resulting in improved claim accuracy and enhanced customer and employee experience.

What are the key benefits of Aflac's digital solutions?

Aflac's digital solutions aim to streamline the customer buying process, empower the distribution team, and optimize employee work processes to fulfill the company's promise of being there for policyholders.

What does the CIO 100 Awards recognize?

The CIO 100 Awards acknowledge organizations and teams that use IT in innovative ways to deliver business value, improve relationships with customers, and drive competitive advantage and growth.

Where will the winning companies be recognized?

The winning companies will be honored at the CIO 100 Symposium & Awards in Rancho Palos Verdes, California on August 16, 2023.