Aflac named a 2024 CIO 100 award honoree
Aflac has been named a 2024 CIO 100 award winner by Foundry's CIO, recognizing the company's excellence and innovation in IT. The award highlights Aflac's commitment to improving customer service, empowering agents, and optimizing employee workflows. Aflac's Digital Services team enhanced the customer experience by focusing on claims automation and digital processing of life events through the MyAflac system.
Chief Information Officer Shelia Anderson emphasized Aflac's promise to be there for customers in their time of need, which has made them the No. 1 provider of supplemental health insurance products in the U.S. The company's efforts have significantly improved customer experience while driving efficiency and cost optimization. Executives from winning companies will be recognized at the CIO 100 Symposium & Awards on Aug. 7 in Colorado Springs, Colorado.
Aflac è stata nominata vincitrice del premio CIO 100 2024 da Foundry's CIO, riconoscendo l'eccellenza e l'innovazione dell'azienda nel settore IT. Il premio sottolinea l'impegno di Aflac per migliorare il servizio clienti, potenziare gli agenti e ottimizzare i flussi di lavoro dei dipendenti. Il team dei Servizi Digitali di Aflac ha migliorato l'esperienza del cliente concentrandosi sull'automazione dei sinistri e sulla gestione digitale degli eventi di vita attraverso il sistema MyAflac.
Il Chief Information Officer Shelia Anderson ha sottolineato la promessa di Aflac di essere presente per i clienti nel momento del bisogno, il che li ha resi il fornitore numero 1 di prodotti assicurativi sanitari supplementari negli Stati Uniti. Gli sforzi dell'azienda hanno notevolmente migliorato l'esperienza del cliente, aumentando l'efficienza e l'ottimizzazione dei costi. I dirigenti delle aziende vincitrici saranno riconosciuti al CIO 100 Symposium & Awards il 7 agosto a Colorado Springs, Colorado.
Aflac ha sido nombrada ganadora del premio CIO 100 2024 por Foundry's CIO, reconociendo la excelencia e innovación de la empresa en TI. El premio destaca el compromiso de Aflac de mejorar el servicio al cliente, empoderar a los agentes y optimizar los flujos de trabajo de los empleados. El equipo de Servicios Digitales de Aflac mejoró la experiencia del cliente al centrarse en la automatización de reclamos y el procesamiento digital de eventos de vida a través del sistema MyAflac.
La Directora de Información Shelia Anderson enfatizó la promesa de Aflac de estar ahí para los clientes en su momento de necesidad, lo que los ha convertido en el proveedor número 1 de productos de seguros de salud suplementarios en EE. UU. Los esfuerzos de la empresa han mejorado significativamente la experiencia del cliente mientras impulsan la eficiencia y la optimización de costos. Los ejecutivos de las empresas ganadoras serán reconocidos en el CIO 100 Symposium & Awards el 7 de agosto en Colorado Springs, Colorado.
Aflac은 Foundry's CIO에 의해 2024 CIO 100 상의 수상자로 선정되어 IT 분야의 우수성과 혁신을 인정받았습니다. 이 상은 고객 서비스 개선, 에이전트 지원 및 직원 작업 흐름 최적화에 대한 Aflac의 헌신을 강조합니다. Aflac의 디지털 서비스 팀은 MyAflac 시스템을 통해 클레임 자동화와 생애 이벤트의 디지털 처리를 중심으로 고객 경험을 향상시켰습니다.
최고정보책임자 Shelia Anderson은 Aflac이 고객의 필요할 때 곁에 있겠다는 약속을 강조했으며, 이는 그들을 미국에서 보조 건강 보험 제품의 1위 제공업체로 만들었습니다. 회사의 노력은 고객 경험을 크게 개선하고 효율성과 비용 최적화를 이끌어냈습니다. 수상하는 회사의 임원들은 CIO 100 Symposium & Awards는 8월 7일 콜로라도 스프링스에서 열릴 예정입니다.
Aflac a été désignée lauréate du prix CIO 100 2024 par Foundry's CIO, reconnaissant l'excellence et l'innovation de l'entreprise dans le domaine de l'informatique. Ce prix souligne l'engagement d'Aflac à améliorer le service client, à autonomiser les agents et à optimiser les flux de travail des employés. L'équipe des Services Numériques d'Aflac a amélioré l'expérience client en se concentrant sur l'automatisation des sinistres et le traitement numérique des événements de vie via le système MyAflac.
La Directrice des Systèmes d'Information Shelia Anderson a souligné la promesse d'Aflac d'être présent pour les clients dans les moments de besoin, ce qui les a rendus le numéro 1 des fournisseurs de produits d'assurance santé complémentaire aux États-Unis. Les efforts de l'entreprise ont significativement amélioré l'expérience client tout en générant efficacité et optimisation des coûts. Les dirigeants des entreprises lauréates seront reconnus lors du CIO 100 Symposium & Awards le 7 août à Colorado Springs, Colorado.
Aflac wurde von Foundry's CIO mit dem CIO 100 Award 2024 ausgezeichnet, was die Exzellenz und Innovation des Unternehmens im IT-Bereich anerkennt. Der Preis hebt das Engagement von Aflac hervor, den Kundenservice zu verbessern, die Agenten zu stärken und die Arbeitsabläufe der Mitarbeiter zu optimieren. Aflacs Digital Services Team hat die Kundenerfahrung verbessert, indem es sich auf die Automatisierung von Schadensfällen und die digitale Verarbeitung von Lebensereignissen über das MyAflac-System konzentriert hat.
Die Chief Information Officer Shelia Anderson betonte das Versprechen von Aflac, in Notzeiten für die Kunden da zu sein, was sie zum Testsieger für Zusatzkrankenversicherungsprodukte in den USA gemacht hat. Die Bemühungen des Unternehmens haben die Kundenerfahrung erheblich verbessert und gleichzeitig Effizienz und Kostenoptimierung vorangetrieben. Führungskräfte der prämierte Unternehmen werden beim CIO 100 Symposium & Awards am 7. August in Colorado Springs, Colorado geehrt.
- Recognized as a 2024 CIO 100 award winner for excellence and innovation in IT
- Enhanced claims automation and digital processing through MyAflac system
- Improved customer experience while driving efficiency and cost optimization
- Maintained position as No. 1 provider of supplemental health insurance products in the U.S.
- None.
Foundry's CIO 100 Award recognizes enterprise excellence and innovation in IT
Aflac is recognized for its ongoing commitment to improving the ease of doing business by simplifying customer service, empowering agents and optimizing employee workflows to ensure the company consistently delivers on its promise: to be there when customers need it the most.
"At Aflac, we don't just sell a product, we sell a promise," said Aflac Chief Information Officer Shelia Anderson. "We promise to be there for our customers in their time of need, which has made us the No. 1 provider of supplemental health insurance products in the
To better fulfill Aflac's promise, the insurer focused on claims automation and digital processing of life events through its award-winning MyAflac system. By enhancing claims automation and delivering digital capabilities for policyholders, the company has significantly improved the customer experience while also driving efficiency and cost optimization.
"We are proud to be selected as a CIO 100 honoree for 2024," said Anderson. "The Aflac Digital Services team was instrumental in enhancing our customer experience while automating and significantly increasing claim accuracy and speed. This ensures seamless operations and drives a cohesive digital experience across all interactions with our customers. It is imperative that CIOs remain focused on providing business solutions that help the company achieve its overall goals."
The CIO 100 Awards program celebrates and recognizes visionary and collaborative IT leaders. It is designed to celebrate team contributions that make a company elite within the IT space.
"The CIO 100 Symposium & Awards continues a tradition of over 25 years of the highest quality content for IT leaders and their teams. In addition to celebrating 100 organizations during the dinner and awards ceremony, I am thrilled to feature many of these IT leaders as speakers," stated Elizabeth Cutler, content director, CIO 100 Symposium & Awards. "The award-winning teams share a passion for excellence, a customer-centric mindset, and a drive to invest in technologies that elevate business value."
Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards on Aug. 7 in
About Aflac Incorporated
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the
1LIMRA 2023 U.S. Supplemental Health Insurance Total Market Report
About the
The annual US CIO 100 Awards celebrate 100 organizations and the teams within them that use IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth, or improving relationships with customers. The award is an acknowledged mark of enterprise excellence. Coverage of the 2024 US CIO 100 award-winning projects will be available online at www.cio.com in the weeks and months leading up to the event.
About the
The US CIO Hall of Fame was created in 1997 to spotlight 12 outstanding IT leaders who had significantly contributed to and profoundly influenced the IT discipline, the use of technology in business and the advancement of the CIO role. Ten years later, in 2007, CIO inducted its second class of honorees into the CIO Hall of Fame during CIO magazine's 20th anniversary celebration. The CIO Hall of Fame induction ceremony, continues to showcase this elite group of CIOs – now numbering 190.
About CIO
CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and trends and a keen understanding of IT's role in achieving business goals. CIO is published by Foundry, an IDG Inc. Company. Company information is available at www.foundryco.com Follow CIO on X @CIOonline & @CIOevents #CIO100Follow CIO on LinkedIn Follow CIO on Facebook.
Media contact: Jon Sullivan, 706-763-4813 or jsullivan@aflac.com
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
CIO media contact: Rachael Ferranti, Corporate Marketing, FoundryRachael.Ferranti@foundryco.com
CIO awards contact: Allie Billington Allie_Billington@foundryco.com CIO 100 and CIO HoF Awards Manager, Foundry
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SOURCE Aflac
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