Aeries Technology Selected by Diligent to Establish a Customer Success Center of Excellence in Guadalajara
Aeries Technology (Nasdaq: AERT) has been chosen by Diligent, a leading GRC SaaS company, to establish a Customer Success Center of Excellence in Guadalajara, Mexico. This new operation will focus on enhancing customer experience and operational agility for Diligent's global business. Aeries has implemented a comprehensive strategy including advisory services, talent acquisition, and optimization opportunities.
The partnership aims to improve customer service standards and align with Diligent's global strategic objectives. Aeries successfully sourced, hired, and onboarded a significant number of employees within 90 days, demonstrating their efficiency and rigorous selection process. This collaboration signifies a shared commitment to innovation, talent development, and cost optimization, positioning both companies to meet evolving client needs in a competitive global market.
Aeries Technology (Nasdaq: AERT) è stata scelta da Diligent, una delle principali aziende di GRC SaaS, per istituire un Centro di Eccellenza per il Successo del Cliente a Guadalajara, Messico. Questa nuova operazione si concentrerà sul miglioramento dell'esperienza del cliente e sull'agilità operativa per il business globale di Diligent. Aeries ha implementato una strategia completa che include servizi di consulenza, acquisizione di talenti e opportunità di ottimizzazione.
Il partenariato mira a migliorare gli standard di servizio al cliente e ad allinearsi con gli obiettivi strategici globali di Diligent. Aeries ha assunto e integrato con successo un numero significativo di dipendenti entro 90 giorni, dimostrando la propria efficienza e un rigoroso processo di selezione. Questa collaborazione rappresenta un impegno condiviso verso l'innovazione, lo sviluppo dei talenti e l'ottimizzazione dei costi, posizionando entrambe le aziende per soddisfare le esigenze dei clienti in un mercato globale competitivo.
Aeries Technology (Nasdaq: AERT) ha sido elegida por Diligent, una destacada empresa de GRC SaaS, para establecer un Centro de Excelencia en Éxito del Cliente en Guadalajara, México. Esta nueva operación se centrará en mejorar la experiencia del cliente y la agilidad operativa para el negocio global de Diligent. Aeries ha implementado una estrategia integral que incluye servicios de asesoramiento, adquisición de talento y oportunidades de optimización.
La asociación tiene como objetivo mejorar los estándares de servicio al cliente y alinearse con los objetivos estratégicos globales de Diligent. Aeries ha logrado la selección, contratación e integración de un número significativo de empleados en 90 días, demostrando su eficiencia y rigurosidad en el proceso de selección. Esta colaboración significa un compromiso compartido con la innovación, el desarrollo de talento y la optimización de costos, posicionando a ambas empresas para satisfacer las necesidades cambiantes de los clientes en un mercado global competitivo.
Aeries Technology (Nasdaq: AERT)는 Diligent라는 선도적인 GRC SaaS 회사에 의해 멕시코 과달라하라에 고객 성공 센터를 설립하기 위해 선택되었습니다. 이 새로운 운영은 Diligent의 글로벌 비즈니스에 대한 고객 경험과 운영 민첩성을 향상하는 데 중점을 두게 됩니다. Aeries는 자문 서비스, 인재 채용 및 최적화 기회를 포함한 포괄적인 전략을 구현했습니다.
파트너십은 고객 서비스 표준을 개선하고 Diligent의 글로벌 전략 목표에 맞추는 것을 목표로 합니다. Aeries는 90일 이내에 상당수의 직원을 성공적으로 선별하고 채용하여 효율성과 엄격한 선발 과정을 입증했습니다. 이 협력은 혁신, 인재 개발 및 비용 최적화에 대한 공동의 헌신을 나타내며, 두 회사가 경쟁이 치열한 글로벌 시장에서 변화하는 고객의 요구 사항을 충족하도록 설정합니다.
Aeries Technology (Nasdaq: AERT) a été choisie par Diligent, une entreprise de référence en SaaS GRC, pour établir un Centre d'Excellence pour le Succès Client à Guadalajara, au Mexique. Cette nouvelle opération se concentrera sur l'amélioration de l'expérience client et de l'agilité opérationnelle pour le business mondial de Diligent. Aeries a mis en œuvre une stratégie complète comprenant des services de conseil, l'acquisition de talents et des opportunités d'optimisation.
Le partenariat vise à améliorer les normes de service client et à s'aligner sur les objectifs stratégiques globaux de Diligent. Aeries a réussi à recruter, embaucher et intégrer un nombre significatif d'employés en 90 jours, démontrant ainsi son efficacité et un processus de sélection rigoureux. Cette collaboration symbolise un engagement partagé envers l'innovation, le développement des talents et l'optimisation des coûts, positionnant les deux entreprises pour répondre aux besoins évolutifs des clients dans un marché mondial compétitif.
Aeries Technology (Nasdaq: AERT) wurde von Diligent, einem führenden GRC SaaS-Unternehmen, ausgewählt, um ein Customer Success Center of Excellence in Guadalajara, Mexiko, zu etablieren. Dieser neue Betrieb wird sich auf die Verbesserung der Kundenerfahrung und der operativen Agilität für das globale Geschäft von Diligent konzentrieren. Aeries hat eine umfassende Strategie umgesetzt, die Beratungsdienste, Talentakquise und Optimierungsmöglichkeiten beinhaltet.
Die Partnerschaft zielt darauf ab, die Kundenservicestandards zu verbessern und sich an den globalen strategischen Zielen von Diligent auszurichten. Aeries hat innerhalb von 90 Tagen erfolgreich eine signifikante Anzahl von Mitarbeitern rekrutiert, eingestellt und eingearbeitet, was ihre Effizienz und den rigorosen Auswahlprozess unter Beweis stellt. Diese Zusammenarbeit bedeutet ein gemeinsames Engagement für Innovation, Talententwicklung und Kostenoptimierung und positioniert beide Unternehmen, um den sich wandelnden Kundenbedürfnissen in einem wettbewerbsintensiven globalen Markt gerecht zu werden.
- Secured partnership with Diligent, a leading GRC SaaS company
- Established a Customer Success Center of Excellence in Guadalajara, Mexico
- Successfully hired and onboarded employees within 90 days
- Expanded global presence and operational capabilities
- None.
Insights
The partnership between Aeries Technology and Diligent to establish a customer success center in Guadalajara, Mexico, is a strategic move with potential long-term benefits. This expansion allows Diligent to tap into a skilled talent pool and optimize costs, which could enhance operational efficiency and customer service quality. The rapid implementation - hiring and onboarding within 90 days - demonstrates Aeries' capability in swift execution.
However, the immediate financial impact on Aeries is likely minimal. While this partnership may boost Aeries' reputation and potentially lead to future contracts, it's unlikely to significantly affect short-term revenue or stock performance. Investors should view this as a positive development for long-term growth prospects rather than an immediate value driver. The success of this venture will depend on how effectively it translates into improved customer satisfaction and operational efficiencies for Diligent, which could, in turn, lead to more substantial contracts for Aeries in the future.
The establishment of a Customer Success Center of Excellence in Guadalajara signifies a strategic shift towards nearshore operations in the tech industry. This move aligns with the growing trend of companies seeking cost-effective yet high-quality talent pools outside traditional tech hubs. The partnership leverages Mexico's emerging status as a tech talent hotspot, potentially offering a competitive advantage in terms of cost and cultural proximity to the U.S. market.
From a technological standpoint, this center could serve as a testbed for innovative customer success methodologies, particularly in the GRC (Governance, Risk and Compliance) SaaS space. The focus on customer success indicates a move towards more proactive, data-driven customer engagement strategies, which could set new industry standards. However, the real test will be in how effectively Aeries can integrate cutting-edge technologies and methodologies into Diligent's existing customer success framework and whether this translates into measurable improvements in customer retention and satisfaction metrics.
The new customer success center will focus on driving efficiencies for the global business
NEW YORK, Aug. 12, 2024 (GLOBE NEWSWIRE) -- Aeries Technology, Inc. (“Aeries” or “the Company”) (Nasdaq: AERT), a global professional services and technology consulting partner, today announced that it has been selected by Diligent, a leading GRC SaaS company, and a Clearlake Capital Group portfolio company, to establish and grow its presence in Guadalajara, Mexico.
This new operation in Mexico will house a number of professionals dedicated to Diligent, focusing on customer success, highlighting the company’s dedication to enhancing the customer experience and operational agility. This alliance underscores a shared commitment to innovation, talent development and cost optimization.
Efficiently Scaling Customer Success
Building on its established presence in Mexico, Diligent’s Guadalajara operation establishes a center-of-excellence for customer success and enables the organization to respond more swiftly and flexibly to market changes and customer needs. Aeries has crafted a comprehensive strategy to support this initiative, which encompasses advisory services, talent acquisition, pilot-based scaling, and optimization opportunities.
"Partnering with Aeries to build our presence in Guadalajara represents a strategic enhancement of our operational capabilities. This initiative is vital for improving our customer service standards and aligning with our global strategic objectives,” said MarKeith Allen, Chief Customer Officer at Diligent. “Aeries exhibits remarkable agility and has efficiently sourced, hired, and onboarded a significant number of employees within just 90 days. The rigorous selection process by Aeries ensured that the candidates possessed exceptional skill sets and we greatly appreciate Aeries partnership in achieving this."
Unni Nambiar, Chief Technology Officer of Aeries, adds, "This partnership with Diligent is a powerful opportunity to drive transformation and grow the brand’s global footprint. Our goal is to enhance the customer service functions that are critical to Diligent's success, thereby adding substantial business value. By leveraging local talent and technological advancements, we aim to set new standards in service excellence and operational efficiency."
This strategic partnership signifies a shared commitment to excellence and innovation between Aeries and Diligent, positioning them to thrive in a competitive global market and meet the evolving needs of their clients with agility and expertise.
For further information about Aeries and its services, please visit www.aeriestechnology.com
About Aeries Technology
Aeries Technology (Nasdaq: AERT) is a global professional services and consulting partner for businesses in transformation mode and their stakeholders, including private equity sponsors and their portfolio companies, with customized engagement models that are designed to provide the right mix of deep vertical specialty, functional expertise, and digital systems and solutions to scale, optimize and transform a client’s business operations. Founded in 2012, Aeries Technology now has over 1,600 professionals specializing in Technology Services and Solutions, Business Process Management, and Digital Transformation initiatives, geared towards providing tailored solutions to drive business success. Aeries Technology’s approach to staffing and developing its workforce has earned it the Great Place to Work Certification.
Contacts
Ryan Gardella
AeriesIR@icrinc.com
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