Agilent Opens Customer Experience Center Highlighting Genomics and Diagnostics Solutions

Rhea-AI Summary

Agilent Technologies Inc. has opened a new Customer Experience Center (CEC) in Lexington, Massachusetts, aimed at enhancing customer education in genomics and diagnostics. This facility will act as a hub for hands-on training, product demonstrations, and workflow solutions, catering to a growing base of pathologists, clinicians, and researchers. The CEC's strategic location ensures accessibility for a high concentration of Agilent's customers. The company generated $6.85 billion in revenue in fiscal 2022, underlining its significant market presence.

Positive

• Opening of a new Customer Experience Center in Lexington, MA, enhancing customer interaction.
• Focus on hands-on training and education for pathologists, clinicians, and researchers.
• Strategic location to serve a high concentration of existing customers.
• Supports Agilent's expanding genomics and diagnostics customer base.

Negative

• None.

New Lexington, Massachusetts facility to provide customer education and collaboration opportunities

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Agilent Technologies Inc. (NYSE: A) today announced the opening of a new Customer Experience Center (CEC) in Lexington, MA, focused on solutions from Agilent genomics and diagnostics product portfolios. The facility will serve as a regional hub for Agilent representatives to showcase and demonstrate both product capabilities and complete workflow solutions to customers.

Hands-on training, education, assay development, and optimization are critical to a laboratory’s success. Scientists are looking for suppliers to support their discovery work and product and solution development efforts. The new Agilent CEC delivers an immersive experience for pathologists, clinicians, and researchers to increase their confidence in using Agilent products to meet the unique needs of their lab. The facility is strategically located where Agilent has a high concentration of genomics and pathology customers who can easily access the CEC.

The new CEC boasts an efficient layout to demonstrate workflows for next-generation sequencing (NGS) and pathology in clinical and research applications. It also provides a location for novel application development and collaborations. The suite of Agilent genomics and pathology instrumentation, paired with the expertise of Agilent’s technical staff, provides the necessary combination to support customers with needed comprehensive training while continuing to foster collaboration between Agilent and their customers.

“The Agilent genomics and diagnostics customer base continues to expand, and we are committed to supporting their success through hands-on and virtual training experiences,” said Sam Raha, president of Agilent’s Diagnostics and Genomics Group. “We are thrilled to open this innovative new Customer Experience Center in Lexington, designed as a modern laboratory to facilitate highly interactive education, training, and collaboration with our customers.”

About Agilent Technologies

Agilent Technologies Inc. (NYSE: A) is a global leader in the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life. Agilent’s full range of solutions includes instruments, software, services, and expertise that provide trusted answers to our customers' most challenging questions. The company generated revenue of $6.85 billion in fiscal 2022 and employs 18,000 people worldwide. Information about Agilent is available at www.agilent.com. To receive the latest Agilent news, please subscribe to the Agilent Newsroom. Follow Agilent on LinkedIn, Twitter, and Facebook.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221205005224/en/

Naomi Goumillout

Agilent Technologies

+1.781.266.2819

naomi.goumillout@agilent.com

Source: Agilent Technologies Inc.

FAQ

What is the purpose of Agilent Technologies' new Customer Experience Center in Lexington, MA?

The new Customer Experience Center aims to provide education and collaboration opportunities for customers in genomics and diagnostics.

When was the Customer Experience Center in Lexington opened by Agilent Technologies?

Agilent Technologies opened the Customer Experience Center on December 5, 2022.

How will the new Customer Experience Center benefit customers of Agilent Technologies?

The center will offer hands-on training, education, and product demonstrations to enhance customer confidence in Agilent's products.

What revenue did Agilent Technologies generate in fiscal 2022?

Agilent Technologies generated $6.85 billion in revenue in fiscal 2022.

Where is the new Customer Experience Center located?

The new Customer Experience Center is located in Lexington, Massachusetts.