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Duo World Inc. Launches DialDesk, a Cloud-based Contact Center

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Henderson, NV, Oct. 05, 2022 (GLOBE NEWSWIRE) -- via NewMediaWire -- Duo World Inc. (OTC Pink: DUUO) announced today the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and handle omni-channel communication, including voice, chats, social media feeds, and integrations to many third party applications. 

DialDesk is a subsidiary company of Duo World Inc., catering to the basic requirements of a contact center at a fraction of the cost, while ensuring a great user experience and scalability. With the global cloud contact center market booming as remote working and flexibility has become the new normal, businesses are currently looking at cutting costs with effective cloud solutions; meeting these requirements, DialDesk provides the perfect solution sought by every business. 

With DialDesk being a SaaS product, users would require very minimum training to get onboard and use the application; whether they may be new users or migrating from their existing systems, the product offers a friendly user interface with simple drag and drop UI for IVR/Call flow designing. DialDesk has been architected using the latest cloud technologies to ensure scalability and high availability, while enabling integration with leading 3rd party applications to provide a seamless experience to the user with improved workflow and productivity.

DialDesk will initially target only the Southeast Asia Region by adopting a market penetration strategy for its growth by launching a scaled down version with limited features at a very low subscription fee. However, the product is set to introduce more features within the next 12 months to increase its customers’ LTV (Lifetime value).

Mr. Ajeewan Aru, CEO of DialDesk, stated, “DialDesk will ensure the accessibility of the contact center software for small and medium enterprises with its low entry cost and pay-as-you-go subscription plans. To ensure the high availability of the system and scalability, DialDesk has chosen Amazon Web Services (AWS) as its infrastructure provider.

“Our focus is to listen to our customers’ feedback and continuously evolve the product to meet the ever-growing needs of multiple industries. Our product roadmap has got some interesting and innovative features that would place DialDesk ahead of the competition in the future.”

About Duo World Inc.

Duo World Inc., having its headquarters in Nevada, United States, and its software development center in Colombo, Sri Lanka, has been catering to the companies in the space of Customer Life Cycle Management, Customer Care, Contact Center solutions. Driven by innovation, Duo World Inc. has favored the enterprises in many ways, including efficiency, cost reduction, revenue optimization and continuous value addition to their product or service offerings.

Duo World Inc.’s CEO, Mr. Muhunthan Canagasooryam, said “A long awaited release of the cloud based contact center has now become a reality for Duo World with the launch of DialDesk cloud based contact center. The market offering will now enable Duo to provide its customers with a comprehensive hybrid cloud service offering. Today, with many customers having its workforce operating from different venues including home based working, it was necessary to facilitate an easy to use and low cost contact center on a subscription service for customers across the globe. With DialDesk, customers can now benefit from features and functionality which will enhance customer service experience to an all new height.”

Learn more about Duo World at www.duoworld.com

Safe Harbor Statement:

This release contains forward-looking statements that are based upon current expectations or beliefs, as well as a number of assumptions about future events. Although we believe that the expectations reflected in the forward-looking statements and the assumptions upon which they are based are reasonable, we can give no assurance or guarantee that such expectations and assumptions will prove to have been correct. Forward-looking statements are generally identifiable by the use of words like "may," "will," "should," "could," "expect," "anticipate," "estimate," "believe," "intend," or "project" or the negative of these words or other variations on these words or comparable terminology. The reader is cautioned not to put undue reliance on these forward-looking statements, as these statements are subject to numerous factors and uncertainties, including but not limited to: adverse economic conditions, competition, adverse federal, state and local government regulation, international governmental regulation, inadequate capital, inability to carry out research, development and commercialization plans, loss or retirement of key executives and other specific risks. To the extent that statements in this press release are not strictly historical, including statements as to revenue projections, business strategy, outlook, objectives, future milestones, plans, intentions, goals, future financial conditions, events conditioned on stockholder or other approval, or otherwise as to future events, such statements are forward-looking, and are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements contained in this release are subject to certain risks and uncertainties that could cause actual results to differ materially from the statements made. Readers are advised to review our filings with the Securities and Exchange Commission that can be accessed over the Internet at the SEC's website located at http://www.sec.gov.

Duo World Inc. 

170 S Green Valley Parkway

Suite 300

Henderson, Nevada 89012

Tel: 870-505-6540, +1 702-710-3920

Email: info@duoworld.com

Websites: www.duoworld.comwww.dialdesk.com

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About DUUO

duo world inc., (otc:duuo) is a software application company specializes in enterprise and cloud business applications for large, medium and small scale businesses. duo world inc., is been in the software application development industry since 2004 through its subsidiary duo software (pvt) ltd., colombo, sri lanka which operates as the development and operations center following the acquisition by duo world inc. the product portfolio includes an award winning communication and colloboration application (facetone), api driven cloud subscription and billing system (cloudcharge), powerful business analytics and data visualization tool (digin) and a cloud workflow designing tool (smoothflow).